Is there a way to talk to Customer Service anymore?
I ordered a toilet seat last week. Instead they delivered a giant heavy box with a metal shelving unit.
When I tried to return it by saying I didn’t get my item, the bot tells me “here is the picture; it was delivered.” Fine, so I tried saying that I received the wrong item. “Take it to the post office blah blah to return.”
I don’t want to haul a 5-foot 150lb box to the post office because they screwed up.
Is there no way to talk to a human to get advice on this? Or do I just throw up my hands, keep the shelving unit and reorder the damn toilet seat??!