Has anyone here had experience with Yes Supply / the Yes Supply Method Master Coach program? I paid for a $4,000 program and suddenly lost access
UPDATE: After almost a full week of complete silence despite multiple emails and follow-ups, I formally requested a refund. Shortly after that — and after posting about my experience here on Reddit — Yes Supply finally responded and processed my refund, without any explanation for why my membership had suddenly been cancelled.
The timing still feels very concerning to me: I received access, reviewed the program and sent an email asking for clarification because some of the content and bonuses didn’t seem to match what I understood from the sales pages. Shortly afterwards, my membership was cancelled and communication completely stopped. I’m attaching screenshots of the questions I sent so people can judge for themselves.
I obviously can’t prove that my questions caused the cancellation, but after a week of silence, suddenly receiving an immediate response to my refund request without any explanation feels very strange.
The refund has been processed, but personally, I find the way this was handled very questionable and disappointing.
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Hi everyone,
I’m wondering if anyone here has experience with Yes Supply and their Master Coach program because I’m currently dealing with a situation that I really don’t understand.
I’m not saying the company is a scam — I’m genuinely trying to figure out what is happening and whether anyone else has experienced something similar.
I recently decided to get back into coaching after a few years away. I was interested in the full Yes Supply certification, but because I’m currently pregnant and unsure whether I can commit to their upcoming live sessions, I decided to start with the Master Coach Self-Study program (around $4,000) and potentially upgrade later.
Before purchasing, communication was excellent. Customer service answered my questions quickly and Reese Evans, the founder, even personally replied to me on a Sunday, which really reassured me.
There was already a first issue with payment: I selected a 12-month payment option expecting around $333/month, but approximately $3,600 was actually submitted for authorization, causing my bank to block my card. Yes Supply was very responsive at that point and helped me find another solution.
The payment eventually went through successfully.
Getting access wasn’t instant either — I had to follow up and Bettina eventually activated my account about 24 hours later.
Once inside the platform, I started reviewing the curriculum and had some questions. I couldn’t find some of the bonuses/resources I thought were included, some lessons were much shorter than expected (one section about creating and selling masterminds was around 7 minutes), and transcripts were available for some lessons but not others.
So, only a couple of hours after getting access, I emailed Bettina asking for clarification.
That’s when communication completely stopped.
No response. I followed up the next day — still nothing.
Then, when I tried logging in again, my access to the program had been cancelled, with a message saying that my membership was cancelled and that I needed to re-register.
I never requested a cancellation. My payment had successfully gone through, and nobody contacted me to explain anything.
It has now been almost a week. I’ve emailed every day through several addresses, replied to my existing Help Desk ticket, contacted them through Instagram and tried their website support.
No one has responded.
Meanwhile, their Instagram is active, new content and stories are being posted, and I’m receiving 2–3 promotional emails from Yes Supply every day.
So I’m receiving emails encouraging me to buy their programs while I can’t access the $4,000 program I’ve already paid for and can’t get anyone to answer me.
What concerns me most is the timing: before purchasing, communication was extremely responsive. After paying and asking questions about the actual content, complete silence — followed by my access disappearing.
There may be a perfectly reasonable explanation, but after almost a week without one, I’m obviously concerned and extremely disappointed.
I’ve now formally requested a full refund within the applicable refund period, and I’m waiting for a response.
Has anyone here purchased the Yes Supply Method / Master Coach program?
Did you have a good experience? Any issues with customer service or refunds? Has anyone had their access suddenly cancelled?
I’m particularly interested in first-hand experiences — positive or negative — because at this point I’m genuinely wondering whether this is simply a serious customer-service issue or whether I should be concerned about something more.
Thanks for any feedback or advice.