Just a thought 💭
I am a Platinum shopper as well as a customer. Your tip entirely depends on the service you provide. It gets reduced to zero if your service is terrible such as yesterday.
Yesterday I ordered not a lot of stuff but I ordered stuff for my meal I was cooking plus 3 boxes of popsicles. I messaged the driver while on her way to the store and requested she transport in cold bags because I live in PHX and it’s 110 degrees outside. Not an unreasonable request and it’s actually an Instacart policy in hot climates.
The girl yesterday not only told me she does not have cold bags but also told me I was her first stop which was a lie. I know this because she gave an entire bag of my food to another customer before me. Apparently I was customer “C” not “A”. Also, some eggs were broken and the box and eggs were wet with lots of condensation. She put a box of razor blades on top of the eggs and when I removed them they actually took part of the box with them.
Entire tip instantly removed and I had her blocked. This is rare for me to go to this extreme but if you don’t treat my groceries with care and respect, I will treat you how you treat my food. Simple as that.