Radiator fan failed and damaged radiator fins —warranty or not?
I have a KTM Adventure 390. Recently, the radiator fan became faulty and in the process, the fan also damaged the radiator fins.
My service centre is saying that it will not be covered under warranty because the radiator fins are damaged. They are asking me to buy a new radiator, but apparently the required parts are currently not available.
They are also saying that if I send it for a warranty claim, it could take around 6 months, and even then there is no guarantee that it will be covered because the radiator fins are damaged.
I’m confused about this because the fins were damaged by the failed/faulty radiator fan itself, and there was no accident or external impact.
Has anyone faced a similar issue with KTM?
Should the fan failure and the resulting radiator damage be covered under warranty? What would be the best way to escalate this with KTM?
Any advice or similar experiences would be really helpful.