Customer Support Is The Worst
Hey all,
I'm a relatively new tasker. I made an account about a month ago and immediately got a TOS violation and a restriction as soon as my background check went through and I made my account. It took me two weeks with customer support to figure out what I did wrong exactly. Apparently it had do with how my profile mentioned rates. It took two weeks for someone to tell me that. Once i figured it out I fixed it. Flash forward to today. I showed up to a client's building and couldn't get access. I cancelled the job after working with the client via the chat for over 30 min. I made a phone call, they gave me multiple key codes and nothing work. So, I cancelled due to unresponsive client as per the advice on some older threads here. took a pic of the front door, communicated it with the client and my cancellation fee went to pending. 20 min later it disappeared and no money was in my earnings section for it. I reached out to customer support and because of that original violation on my account I'm not entitled to a cancellation fee. I'm fuming over it.