Apartment fails to allot us a parking lot
Apologies if this isn't the right subreddit or flair for this
Me and a friend moved into a 2BHK in Al Barsha 1 back in 2023, and are currently on our 4th renewal. At the time, we weren't really concerned about getting a parking lot, but two years down the line, I got myself a motorbike and needed somewhere to park it, and was hence asked to park it in a largely untouched lot on the ground floor which is too tight for cars.
Problem is, I got another motorbike, and plan to keep both of them. I would have accepted this lot, but our apartment building actually has a little shortcut that connects the main road to the rear side, meaning a lot of people who don't stay in the apartment pass by said lot and have very easy access to the bikes, and I have had multiple instances where my older bike has been messed with.
I've been trying to get a proper basement lot allotted, but the agency keeps telling me my alloted slot is on the ground floor, which I refuse to accept and refuse to believe (mainly because the guy I'm dealing with is largely lazy) because of the aforementioned issues. I've been on them for the past few weeks but no dice. What's a good way to navigate this situation?