u/Alone-Flan395

Jang Ki-ha is a real genius.

https://reddit.com/link/1tcq585/video/b709c5lb121h1/player

Hi everyone,

I’ve been a long-time supporter of Lofree, but I wanted to share my recent experience with their customer support and replacement process so others can make their own judgment.

1. The Initial Hardware Problem

My Lofree Flow began experiencing severe key chattering on the “C” key.

To rule out a simple switch failure, I swapped the switch with another known working switch from a different key. The issue still remained, which made it seem more likely to be related to the PCB/controller side rather than the switch itself.

After reviewing my videos and order information, Lofree acknowledged the issue and agreed to provide a replacement unit.

Their email on 2026.4.29 included the following:

“We have confirmed that this is a hardware issue (key chattering), and we will proceed with a replacement for you directly.”

They also acknowledged that their original 3–4 month repair timeline was unreasonable.

2. Replacement Process and Delays

On 2026.5.8, they sent another email apologizing for previously overlooking my replacement order.

They specifically stated:

“We have now arranged an expedited replacement shipment for you.”

A day later, on 2026.5.9, they requested and received all of my shipping information and again confirmed that the replacement had been processed.

They also mentioned that a tracking number would be shared soon.

3. Current Shipping Situation

Today is 2026.5.14.

The tracking number they provided is:

UL145119864YP

However, after 5 days, the shipment status is still only:

“Waiting for pick-up” / “Info received”

There has been no actual carrier movement yet.

At this point, I still do not know whether the package has physically left the warehouse.

4. Communication Problems

During this process, many additional emails were exchanged.

However, my recent emails are no longer receiving replies.

I also noticed that comments I left on Instagram regarding the shipping delay disappeared shortly afterward, although I obviously cannot confirm whether they were manually removed or filtered automatically.

5. Why I’m Posting This

I’m not posting this to attack the company.

I simply think that for a premium-priced keyboard product, customers should expect:

* reliable hardware support

* transparent communication

* and accurate shipping expectations

Especially after being promised an “expedited” replacement shipment.

I hope this post helps other users make informed decisions and encourages better communication and support practices going forward.