u/Altruistic-Worry5798

Hey everyone,

I switched over to YouFibre recently and while my general speed tests look absolutely amazing, I am having a nightmare of a time with live video calls, especially Zoom. Basically, every few seconds the audio and video completely freeze and cut out for a moment before snapping back. It makes doing any kind of live call completely unusable. I’ve already ruled out it being a device issue—it happens on my work laptop, a brand-new personal laptop, and my phone. It also happens on personal devices with zero VPNs or work software running, even if I'm sitting right next to the router. Since it happens across everything but only started the exact day I switched provider, I’m convinced it’s a router setting, an eero firmware issue, or something on YouFibre's backend. Is anyone else experiencing this, or has anyone managed to fix it? I’m about to message their support team but wanted to check here first to see if it’s a known issue. Thanks!

Hey everyone,

I switched over to YouFibre recently and while my general speed tests look absolutely amazing, I am having a nightmare of a time with live video calls, especially Zoom.

Basically, every few seconds the audio and video completely freeze and cut out for a moment before snapping back. It makes doing any kind of live call completely unusable.

I’ve already ruled out it being a device issue—it happens on my work laptop, a brand-new personal laptop, and my phone. It also happens on personal devices with zero VPNs or work software running, even if I'm sitting right next to the router.

Since it happens across everything but only started the exact day I switched provider, I’m convinced it’s a router setting, an eero firmware issue, or something on YouFibre's backend. Is anyone else experiencing this, or has anyone managed to fix it? I’m about to message their support team but wanted to check here first to see if it’s a known issue. Thanks!