Closed Account Sent to Third Party Collections Without Notification - Requesting Corporate Debt Recall
Hello,
I am posting to request an escalation to a corporate billing specialist regarding a severe communication failure with my account.
I recently discovered that an unrecognized balance on my account that was forwarded to a third-party collection agency. I was completely unaware that this balance even existed, as I never received a final invoice, statement, or warning from Xfinity prior to the account being outsourced.
I called customer service today to resolve this immediately. I offered to pay the full balance directly to Xfinity on the explicit condition that Xfinity processes a corporate debt recall to pull the account back from the collection agency, thereby protecting my credit report from unfair damage.
Not only did the frontline phone agents refuse to transfer me to a Tier 2 supervisor to discuss a debt recall, but they also explicitly refused to provide their names or Employee ID numbers when requested.
I am ready and willing to clear this balance today, but I need an authorized corporate representative to handle a formal debt recall so the collection agency is required to completely delete the trade-line from my credit file, rather than just marking it as "paid."
Please reply with a secure link so I can provide my account details privately. Thank you.