Order Inaccuracy & Radio Silence from Support
I ordered this book a couple of weeks ago, clearly listed as a paperback. What I received was a mass market paperback, and clearly not even the same edition as the picture shown on the listing. It’s hard to discern if the picture in the listing is in fact a regular or mass market paperback, but I assumed it would arrive in the correct form. I tried emailing support directly on the day it arrived (Thursday), and I also tried again through the Thriftbooks app the following day. I’ve received no response whatsoever, which is unfortunate considering the only other time I had to reach out with an issue back in March, I received a prompt response less than 2 hours later. I understand that I need to temper expectations when it comes to a thrift site, but I find this unacceptable and will have to consider not using them again in the future, despite being a loyal customer for quite a while now.