Worst experience EVER
I have been through hell and back with afterpay for weeks now. It all started when I got paid and I made a custom payment within the app of $150, when I clicked to pay I got an error message saying error couldn’t make payment try again so I clicked to pay again and the message came up again then I saw I had been charged $300 which was almost everything I had left once I set rent aside (for context I’m barely surviving on disability payments so don’t have very much once I pay rent and groceries)
so I went to afterpay asking for a refund of $150 so I could afford groceries for the next 2 weeks and they said no as the second $150 went to other orders, out of desperation I went to my bank and asked for a dispute which they approved and paid me back my $150. I started getting emails and phone calls from “cash app” and afterpay saying I needed to pay back the dispute and that my account was going to be frozen till I paid $150 into afterpays account so I went to afterpay support and it was taking DAYS to get a response so I’d make a complaint on the website and it seemed to be whenever I made a complaint I’d get these emails saying I needed to pay $150. I haven’t been able to get a straight answer whether this is real or a scam.
The in-app support is genuinely the worst customer service I’ve ever experienced. It has been sooo frustrating. I almost paid this $150 thinking it was real and I just don’t know what’s going on, if it’s a scam how do they know when I make complaints through the support website and how do they know my phone number or email. I wish support was more helpful