British Airways canceled our return flights as a “no-show” after American Airlines rebooked us — can’t reach anyone. Help?
Hi everyone,
We’re hoping someone here has dealt with something similar and can give us some advice.
Our original outbound flight was affected by delays/cancellations, and American Airlines rebooked us at the gate for the following day. The rebooking was done under the same booking, and afterward the new itinerary appeared correctly in both the American Airlines and British Airways apps.
We successfully took the rebooked outbound flight.
However, we later discovered that British Airways apparently marked us as no-shows for the original flight and canceled all of our remaining return flights. My husband's return ticket shows as canceled, and mine seems to be ineligible for change.
Our return itinerary is:
Istanbul → London → Philadelphia → Indianapolis
We purchased changeable tickets, and since American Airlines officially rebooked us and we actually traveled on the replacement flight, we don’t understand why this was treated as a no-show.
The biggest problem now is that we cannot reach British Airways by phone at all. We’ve tried repeatedly for days, but the system says all agents are busy and disconnects the call. We contacted BA through live chat as well, but they told us that the situation is complicated and needs to be handled by phone.
So we’re stuck: chat says to call, but the phone system won’t let us reach anyone.
Has anyone experienced something similar with a BA ticket after being rebooked by American Airlines?
Is there another BA department, phone number, airport desk, email, or escalation method that actually works for getting the no-show corrected and the remaining flights reinstated?
We need to make a change to our return flight soon, so we’re getting pretty worried about being unable to reach anyone.
Any advice would be greatly appreciated. Thank you!