u/Angie_707

I sold an item and 1 hour after delivery I got this email from Depop

“Buyer” has been in touch to say that they’ve received their item but it has been severely damaged in transit.
As the item is valued under $300 and using our in-app USPS labels means you’re insured up to that amount, we’ve covered your buyer in full for the cost of the item. This means that we won't need to refund them from your account or require anything else from you.

I thought that was the end of the story but then 2 hours later I received an email stating that the buyer put in a dispute and that I have to respond within 48 hours.

I do not see any pictures of this supposed damage. She says she has pictures but Depop does not allow you to put your email address in the chat so she is not able to send them to me. I packaged this item really well and it was a plush so it’s hard to believe that it arrived that damaged. I’m not sure how to respond to this dispute. If I accept a return then I’m sure I will get back a destroyed item. I think that will void any claim I make to USPS also.

Has anyone dealt with this before?

I’m beyond frustrated. On April 20th in the middle of the night a scammer got into my Amazon account somehow. I had around $70 in my gift card balance. They went to my last few purchases and put that I never received the items, so then the gift card balance went up to around $180 within seconds. They then made a purchase with the gift card money and had it sent to their location. They did express delivery so the item was delivered by the morning before I even woke up.

I have contacted Amazon several times and submitted fraud reports, but no one is doing anything to compensate me. The customer service agents tell me they are escalating the situation and that I will be contacted by someone within 48 hours. That never happens. Has anyone else ever had this happen to them and was it ever resolved? I just want my gift card money back that my family gave me. So frustrating!