Hi everyone,
I’m wondering if anyone has been in a similar situation with Amazon and how it turned out.
I placed an Amazon order worth around **€1,653 (about $1,900)**. The delivery required a **One-Time Password (OTP)**.
On the delivery day, the driver called me and asked for the OTP over the phone. At the time, I had no idea that the OTP should only be given during an in-person handover. I genuinely believed he needed it before delivering the package to me.
When I got home later that day, the package was gone.
I reported the incident to Amazon immediately. At Amazon’s request, I filed a police report, and the police officially registered the case.
What I don’t understand is this:
Amazon initially **approved my refund**, and the full refundable amount even appeared in my Amazon account.
Later, that decision was reversed without any explanation.
Part of the **same order** was refunded, while the rest was denied, even though everything was part of the same delivery.
The delivery records are inconsistent. Some items from the same order are marked as **“handed to a household member,”** while others are marked as **“left at the delivery address.”**
Amazon’s own help page states that **packages requiring a One-Time Password cannot be left unattended at the delivery address.**
Despite providing all requested documents, including the police report, Amazon has repeatedly denied my refund with what appears to be the same generic response.
**My questions are:**
Has anyone experienced something similar?
Did anyone manage to get a refund after an initial denial?
Was it worth contacting a lawyer or a consumer protection organization?
Is there anything else I should try before taking legal action?
I’d really appreciate hearing about your experiences or any advice.
Thank you!

Hey guys, need your help to upvote and retweet a blatant Amazon seller scam.
The Scam: Ordered an RX 9070 XT Hellhound. Got a cheaper base RX 9070 Reaper. The seller manually pasted a fake "9070 XT" barcode sticker over the box to trick the scanners.
The Delivery: I was at work, so my brother took the Open Box Delivery. He did everything right: checked for damage, verified a GPU was inside, and confirmed the Amazon sticker explicitly read "9070 XT". He couldn't know the sticker itself was a fraud.
Amazon's Response: A Tech Lead literally told me on call: "I can see the product is wrong, but I can't do anything because of Open Box Delivery."
They are openly admitting the fraud but using their internal policy to steal my money. Please help me boost this on X so a human on their escalation team actually looks at it!
Link to X Post: https://x.com/nikhilesh\_212/status/2074212326698533015?s=46

Guess what happens today , I ordered some figs from Amazon quick which delivers in 13 minutes, but when delivered I saw those figs were rock hard frozen and after defrosting they were rotten and had fungus marks on them , so i decided to return, exchange or refund , but customer service denied everything, they are saying it cannot be refunded or if returned they will collect the package in 3 to 5 days which they said the fruits need to be as fresh now which is impossible 🧐🤬🤬 , so I had to waste my money on it and threw them away ,

Amazon need to focus on customer service

“ I caught an Amazon agent impersonating a manager. He got mad, threatened me, and abused his internal tools to lock my entire account out of revenge. Here is the nightmare I'm dealing with”

I am writing this because I honestly didn’t think this level of internal power abuse was possible, but I am living through it right now. My entire Amazon account is currently "temporarily locked" because a rogue offshore representative decided to weaponize his admin tools against me out of pure spite.
If your account has ever been locked out of nowhere and frontline support claims they "can't see why," you need to read this.

How It Started

I live in the US, but a few days ago, I had a complex issue with an item that somehow involved cross-border listings on Amazon Canada (⁠.ca⁠). I called into the standard 1-888-280 customer support line.
The first frontline agent I spoke with was completely unhelpful, so I asked to speak to a supervisor. After a brief hold, the exact same agent came back on the line, but he completely changed his voice and tried to convince me he was a high-level manager.
It was a terrible act. I caught him immediately. I called him out on it, told him I knew exactly what he was doing, and demanded a real supervisor.
Instead of apologizing, this guy lost his mind. He got incredibly aggressive and told me straight up: "You're going to regret this. I'm going to do something to your account shortly." He then hung up on me.
I thought he was just bluffing. I was wrong.

The Retaliation

Literally ten minutes later, I got an email from an internal review department (⁠ca-customerreview⁠) stating my account was suspended for "abusive and verbal language." When I went to log in, the screen booted me out entirely. It stated my account was "temporarily locked for security reasons" and told me to call customer service.
When I called the standard 280 support number back, the new frontline agents were totally blind. They couldn't see any case IDs, they couldn't see any notes, and they had absolutely no idea why the account was locked. All they could tell me was that their screens were completely frozen and that "customer service can only confirm this decision."
How They Manipulate the Tools
Here is what actually happens behind the scenes when a rogue agent wants to screw you over: The employee used a massive loophole in Amazon’s customer portal. To cover his tracks for impersonating management and to punish me, he manually checked the "Account Compromised/Takeover" box on my profile and slapped a fake code-of-conduct violation on me.
Because it’s a high-level "security threat" flag, it completely locks out the computers of the regular frontline customer service agents. Their admin screens literally mask your details so they can't see what their coworker did or undo the damage.

How I'm Fighting Back

I refused to take this lying down. I called back and refused to let the entry-level offshore agents read from a script. I demanded a Leadership Escalation.
Finally, I got a supervisor who actually understood the backend systems. They realized the timeline of the lock matched my previous call exactly. While they couldn't hit the "unlock" button themselves due to the security block, they did something huge: they opened an internal engineering and compliance ticket called an Action Item, which gave me a master tracking ID starting with an "A" (e.g., AXXXXXX).
Because the regular phone teams can't touch an Action Item ticket, I am bypassing customer support entirely. I just drafted a formal legal grievance detailing internal data manipulation and employee retaliation, and I sent it directly to andy@amazon.com (the office of Amazon's CEO) and corporate legal in Seattle.
I made it very clear that if a US corporate auditor doesn't pull the recorded phone lines, track the rogue agent's Employee ID, and unlock my account, I am taking the audit logs straight to the FTC and my State Attorney General for unauthorized data manipulation.
TL;DR: Caught an Amazon agent faking being a manager. He threatened me, abused his internal admin tools to fake a security breach on my account, and completely locked me out. I finally forced a supervisor to open a corporate Action Item ("A-ticket") and now I'm escalating to the CEO's office. Don't let frontline support tell you they "don't know why" you're locked out—demand an audit log!

Returned a displayport emulator a while ago that I was having issues with at the vendor's recommendation. I bought it through Amazon for like £88 so returned it. Got a refund, seemed OK. Got an email a week later saying I would be charged if I didnt return it. Contacted customer service and they said not to worry and this was an "automated system issue"

Recently find my card charged for it. Go back to customer service, they give me an incident form to fill out, I fill it out, get told by the agent they'll overrule and issue a refund straight away.

Then, all of a sudden, I have this email sent to me.

"We are sending a warning message regarding the refunds on your Amazon account. If this problem continues, we may close your account or no longer refund you for any additional issues with your orders. When your account is closed, you may not be able to shop in the Amazon store.

Why did this happen?
We have reviewed your account and noticed an unusual pattern of refund requests for recent orders. While we understand that order issues can sometimes happen, the frequency of these requests are unusual and require additional review as part of our standard account protection measures.

As a result, we canceled the pending refund on the order NUMBERHERE."

It directs me to an appeals form with a note "Return Policy Violation

We have noticed that you have continued to violate our returns and refund policy."

So I don't know what I'm supposed to do, respond to the form with the details of my situation?

I'm genuinely confused as to why they're taking this attitude with me. Out of I've only had 2 other refunds in the last few months, one being in May for a £160 headset where the speaker died within a few ins of use, a known issue with the product I should've been wary of before tbf, and the other was for a bottle of pop they sent that was cracked and leaking (and I sent photographs of the product to demonstrate it) - like worth £2.50 so not exactly breaking the bank

In both instances I insisted I could send it back but they told me to dispose of them. Headset and bottle.

Is this normal, will the appeal be the best way to fix it? The only other reason I can think of is that my FIL (who lives at the same address but has a separate account + payment method) got a refund on a trio of fans which were poorly built and collapsed in on themselves, but again he offered to return them but the agent said to just dispose of them. These were bought like a week ago for the heatwave but 2 of the 3 literally collapsed, they were badly designed and unstable and one nearly injured a cat so we drew a line.

Every so often I remember these long threads of customers interacting with a single product review. Or the absolutely unhinged IMDB forums.

Amazon's official reasoning for wiping out those features was that "no one was using them" and "people talk about movies on our Facebook page instead"

First of all that's literally not true. And its incredibly disrespectful to expect people believe that it was so just incredibly expensive to host text files and they just decided to delete them all.

Not only that but they trawl the entire internet collecting petabytes of user interaction data so they 100% know how valuable it was and have multiple redundancies of it.

So my whole thing is: do what you want. Be part of the problem that is ruining the internet. Just dont blatantly lie to me.

I recently ordered a 4TB Samsung 990 Pro with Heatsink directly from Amazon. Due to a separate issue with the order, I ended up in a lengthy dispute with customer service. After escalating the ticket, Amazon issued a CA$1,750 returnless refund. I kept the money and the drive.

When I finally inspected the SSD closely, I noticed a few physical anomalies:

Warped Heatsink: There was a small gap near the connector pins where the metal casing appeared to have been forcefully pried apart.

Tampered Sticker: The "WARRANTY VOID IF REMOVED" seal had a hairline tear along the casing seam, exposing the checkered tamper-evident pattern underneath.

Because the warranty was already void and I had my refund, I decided to open the metal heatsink to see what was going on.

Here are the facts of what I found inside:
The bare drive had a perfectly transferred Samsung 990 Pro label, complete with all the correct barcodes and part numbers.

The actual hardware underneath the sticker was a cheap, 1TB Micron drive utilizing a budget Phison controller.

The Realization:
If I had not secured that returnless refund upfront and simply returned the tampered drive through the normal process, Amazon's returns department would have eventually discovered the fake hardware. They would have accused me of the hardware swap, banned my account, and denied the $1,750 refund entirely.

I can’t complain to Amazon or return the drive as I have a refund already and I can’t ask Samsung for help as the void sticker was removed!

TL;DR: Scammers are swapping cheap SSDs into premium heatsinks and returning them to Amazon. Inspect your high-end PC parts the second they arrive, check your tamper stickers, and be extremely careful with how you handle returns on opened hardware.

Edit: the seller is AMAZON themselves. Listed as brand new!

So recently my Amazon has given us stickers to put on the backs of our phones and it’s getting so annoying that everytime we go on break or go home, there’s a long line to even get out the door now. It’s been like this for two months and it’s so frustrating because they have to check everyone’s phones to see if they have the sticker. I know there nothing to be done about it but it’s so frustrating because I get out at 5am but don’t leave the actual building until 5:15.

After several emails back and forth through the appeals process, I finally got a response from "Matt" who informed me that my account was closed due to being directly connected to another account that violated their terms and agreement.

My husband's email was connected to my primary account through family sharing. He did have some issues a couple of years back with his account possibly being hacked and trying to recover his password, but we thought that had been resolved. I have ordered plenty of items since then.

I even suggested in my appeal I could just delete my husband's account from family sharing. Didn't matter. Matt stated the decision is final and "I’m sorry for any disappointment caused and appreciate your understanding". They also won't disclose what specific terms and conditions were violated "due to the proprietary nature of our business, we're unable to discuss other accounts with you". But this other account is what's causing the problem so shouldn't I at least know exactly what happened?

I've had Kindles, used Audible, was an Amazon prime member, have fire sticks, spent thousands over the 20ish years using Amazon and none of it mattered.

I have already cancelled prime and Audible. Now I'm looking into firestick alternatives that aren't Roku or Apple. This is unfair and it sucks. I'm pissed and needed to vent so I came here to scream into the void. That is all.

Edit: grammar

I'm working in Warren today and I've noticed a few of these MASSIVE drones flying around. What in the heck are these creepy ass things?