Tired of the lie-transfer-ignore treatment
I have a complicated situation that Xfinity’s chat agents have turned into a nightmare. I’m getting the typical Xfinity lie-transfer-ignore treatment. I am angry and upset. Something that should take no more than half an hour AT MOST should not take five hours on chat and then have to be picked up again the next day because it wasn’t resolved.
I have both Xfinity Internet and mobile services. The mobile is supposed to be free through the end of August, which is also what their website says. Right now I have no Internet service and no balance due, and no phone service and a balance due that I should not have.
One of your chat agents told me I’d have to set up a new account even though I obviously have one already. He or she claimed the mobile balance due would be removed. Another chat agent blatantly lied and said he had “cleared” the issue. Obviously, it hasn’t been. I got an email saying an “escalation ticket” has been closed. I didn’t ask for an “escalation ticket” and the problem has not changed.
Xfinity’s terrible, lie-transfer-ignore customer service is why Xfinity has a poor reputation. It doesn’t have to be like this.