Wells Fargo won’t open account up
So my mom open up her app to see her account was locked, called to get it unlock and was told to go to a branch to open. She comes home and told me they are unable to open due to some leak or something like that (just retelling story sorry).
She wants to close the account and reopen another one, but they said they don’t know if they can recover the money.
What’s the actual issue if anyone has an idea