Quick vent - some drs are unnecessarily rude
Backstory: have a double ear infection for 2 weeks. One week ago I went to Urgent Care where it was diagnosed & prescribed amoxicillin. 3 doses left and my left ear feels worse (can honestly barely hear from it) so I call GP and they schedule an out of hours appt for following day (yesterday - Saturday). Dr confirmed infection & amoxicillin hasn’t touched left ear (although right ear is completely back to normal now) so he prescribed an antibiotic/steroid ear drop to target it directly. I told him to send to pharmacy where I live (20 mins away). However by the time I got there it was closed (2pm - I got there at 2:30. I honestly thought that pharmacy closed at 4pm on Saturday’s - my mistake). I never need to go to the pharmacy and don’t walk by there often.
So I called another open pharmacy near me but they couldn’t see my prescription on my NHS app for some reason so he advised to call 111 so they could send it to an open pharmacy. 111 had to book me for another out of hours appt but over the telephone scheduled for 30 mins later. I didn’t get a call back for an hour. Here’s the story now:
The dr who called, the whole phone call her tone was full of attitude and accusation. Literally said “you already spoke to my colleague earlier today.” No greeting or introduction, nothing.
So I explained situation & said my prescription was sent to a closed pharmacy. I wasn’t blaming the dr at all, it was my mistake for not realising it would have been closed by the time I got there. She said “well did YOU choose the pharmacy?” So I said yes but I didn’t realise it was closed at the time. She got annoyed and huffed, and asked which pharmacy I’d like it sent to, so I told her another one I knew was open near me and as I was giving her the post code she kept interrupting me because she didn’t hear the number I was saying (but how could you if you keep interrupting!) had to repeat it 4 times, I was basically shouting into the phone. Then another snarky comment: “well how do you know THIS pharmacy is open?” (Again, it’s all in the tone!). So I said 111 checked all local pharmacies to me and said it closes at 8pm (by this point it was almost 6:30 so all pharmacies other than Tesco was closed). She said Ok, sent my prescription and hung up.
I just don’t understand why she was so rude! Anyway the pharmacy had run out of what I needed so I spent 30 mins on the M25 to the only pharmacy that closes at 10pm on a Saturday. 😭
Hopefully these ear drops work!