NEO Financial’s dispute process is frustratingly slow compared to traditional banks like Scotiabank
I banked with Scotiabank for about 8 years before switching over to NEO Financial. During my entire time with Scotia, I only ever had to go through a charge dispute once or twice, but when I did, they handled everything smoothly and promptly.
Recently, I had an issue come up during a trip and submitted a dispute through NEO. Instead of moving on it, they told me I have to wait 20 business days just for an internal review before they even consider submitting it to the card network (Visa/Mastercard). Has anyone else dealt with chargebacks or transaction disputes through NEO? Is this standard for fintech apps in Canada, or is NEO just exceptionally slow with back-office resolutions?
u/AnwarPresents — 14 days ago