u/Any-Corner-6472

This is not a support request. I already solved the issue and wanted to share the root cause in case it helps someone else.

After several days of troubleshooting, I found that Disney+ (v26.10.0+rc3-2026.06.13) was crashing immediately after the splash screen on two Android TV devices:

NVIDIA Shield TV Pro

Valerion Vision Pro 2

I ruled out the usual causes (factory reset, different accounts, different networks, Play Protect, Widevine L1, reinstalling the app).

Using ADB logcat, I found this exception:

FATAL EXCEPTION: main

java.lang.SecurityException:

Not allowed to bind to service

Intent {

act=android.support.customtabs.action.CustomTabsService

pkg=dev.dworks.apps.anexplorer

}

The issue occurred only while AnExplorer (dev.dworks.apps.anexplorer) was installed.

After uninstalling AnExplorer, Disney+ worked normally again on both devices.

If your Disney+ app crashes immediately after launch on Android TV, it may be worth checking whether AnExplorer is installed.

Has anyone else seen this behavior?

This is not a support request. I already solved the issue and wanted to share the root cause in case it helps someone else.

After several days of troubleshooting, I found that Disney+ (v26.10.0+rc3-2026.06.13) was crashing immediately after the splash screen on two Android TV devices:

NVIDIA Shield TV Pro

Valerion Vision Pro 2

I ruled out the usual causes (factory reset, different accounts, different networks, Play Protect, Widevine L1, reinstalling the app).

Using ADB logcat, I found this exception:

FATAL EXCEPTION: main

java.lang.SecurityException:

Not allowed to bind to service

Intent {

act=android.support.customtabs.action.CustomTabsService

pkg=dev.dworks.apps.anexplorer

}

The issue occurred only while AnExplorer (dev.dworks.apps.anexplorer) was installed.

After uninstalling AnExplorer, Disney+ worked normally again on both devices.

If your Disney+ app crashes immediately after launch on Android TV, it may be worth checking whether AnExplorer is installed.

Has anyone else seen this behavior?

This is not a support request.

I already solved the issue and wanted to share what I found in case it helps someone else.

I spent several days troubleshooting Disney+ crashing immediately after the splash screen on two different Android TV devices.

Devices NVIDIA Shield TV Pro (Android 11, Shield Experience 9.2.4)

Valerion Vision Pro 2 (Android TV)

Disney+ version 26.10.0+rc3-2026.06.13

Symptoms Disney+ splash screen appears.

The app immediately closes before the login screen.

No error message is displayed.

Things I tried Factory reset

Different Google account

Different Disney+ account

Different Wi-Fi network

Mobile hotspot

Verified Play Protect certification

Verified Widevine L1

Updated firmware Reinstalled Disney+

None of those steps resolved the issue.

What I found I captured an ADB logcat and found the following exception:

FATAL EXCEPTION: main

java.lang.SecurityException: Not allowed to bind to service

Intent { act=android.support.customtabs.action.CustomTabsService pkg=dev.dworks.apps.anexplorer }

After uninstalling AnExplorer (dev.dworks.apps.anexplorer), Disney+ immediately started working again on both devices.

Based on the logcat, it appears Disney+ attempts to bind to AnExplorer's CustomTabsService, receives a SecurityException, and crashes before reaching the login screen.

Hopefully this saves someone else several hours of troubleshooting.

If anyone has seen the same behavior or can explain why Android selects AnExplorer's CustomTabsService in this scenario, I'd be interested to hear your thoughts.