What To Do Next?
My family is traveling to Boston 6-4/6-8.
I made an error by using Booking.com to make our hotel reservation. I found out quickly how bad that was.
The person we were visiting plans changed, and I had to change our reservations.
I had hit non cancellable and when I called within 20 minutes to make the change, I was told there would be a $421 change fee.
They sent me an immediate email that I had to click that I authorized the charge of $421. I thought I had clicked it, but today received a frantic call from the guy that did my reservation that I had NOT authorized it and had to do so immediately.
I was also told that our refund we were due because our dates were less costly, would be $888. And instead we received $649.!!
I am upset with myself for not realizing I was using them and that this is a costly mistake.
My husband is afraid if I don’t authorize the change fee that that they will cancel our reservation and we will be out $2k.
They have also already charged our credit card for the $421. Plus the reservation charge.
Could someone with more experience than myself tell me what my best course of action should be?
We are traveling with my medically fragile daughter and we must have a room upon arrival.
Don’t be too harsh as we never travel and this was supposed to be a treat for us.
Thanks to all. MW