GCash making me create a new account after reinstallation. Is this normal?
Few months ago after a long exchange thru email, napareactivate ko yung GCash account ko na nadeactivate kasi di ko napaverify dati. So it got reactivated then una kong ginawa is vinerify ko agad. Then boom it worked! Yehey! may GCash na ulit ako, yun yung ginagamit ko pambili ng laro from Steam.
Now, the problem. Just a few hours ago pumunta ako sa may tindahan dito sa amin para magpa cash in sana. Nung binigay ko na yung number ko biglang sabi sakin nung nagtitinda baka mali daw. Bruh. Kinonfirm namin, inulit ko sabihin yung number at tama naman. Pero pinakita nya sakin phone niya may nakalagay na either di daw verified yung account or di belong yung number sa GCash account. Bruh.
Mind you matagal nako dito nagpapacash in sa tindahan nato. Lahat ng previous transaction namin is successful naman. ^(So taena napabili nlng tuloy ng mrchips at chippy.) Then pagkauwi ko chineck ko agad phone ko na nakacharge. Opened the GCash app, ininput ko na yung pin ko. Something went wrong. something-something-troubleshoot. Bruh.
So next kong ginawa clinick ko yung Help. Sa mga FAQ ginawa ko mga steps under ng 'cannot log in'. Force close daw, delete daw cache, make sure na updated daw yung GCash. ^(Oh Android phone gamit ko btw) Then I tried to log in ganun pa din. Inulit ko. Ganun pa din. Bruh. Nakipag chat ako dun sa walang kwentang chatbot nila. Nung hiningi number ko, syempre binigay ko tas biglang nagrespond ng "I'm having trouble finding an account with that number. We're experiencing technical issues — please try again later." Bruhhh.
After multiple tries with Gigi, still no cigar. Seeing no other choice ginawa ko na yung isang step na pinaka ayaw ko kasi nakakatamad which is to uninstall and reinstall ulit yung app. After installation, nilagay ko number ko, then yung otp, i hit enter and-- New Account huh??? Yun lang yung nakalagay sa screen after kong ininput yung otp, no other options. BRUHH.
Ano to? Nyare sa account ko? Bat parang pinapagawa ulit ako ng account? Bat hinihingi ulit details ko? Full name, Email, Birthdate BRuuuuHHH. At that point binaba ko na phone ko kasi naiinis nako baka masira ko pa yung phone. Di ko muna tinuloy kasi di ko alam kung ano mangyayari e. May account nako tas nanghihingi ulit ng details???? BRUUUUUUUUUUUUUUUH
Walang email and text notif man lng kung dineactivate ba nila or what. bulok tlga tong app nato hayys
Anyone else experience something similar? Any help is appreciated. Sorry for wall of text.
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UPDATE: Sorry for the late update guys kagabing 10pm ko lng nalaman yung hotline num. nila and other ways to contact them, idk if may makakabasa pa neto lmao.
After contacting their support thru internet call netong 12pm today Aug 18. Sabi sakin is mag create nlng daw ako ng New Account. Bruh. Tinanong nya kung nag Uninstall Reinstall daw ba ako kasi madedelete daw talaga account pag ganun. Bruh what??? anong klaseng system yun??? Mind you nasa troubleshooting guide nila yun, under ng cannot log in/something went wrong issues. Still hindi nun ineexplain kung bakit bigla nlng nawala account ko kasi I did the uninstalling/reinstalling AFTER not before all of this started.
So eto nag New Account nlng ulet ako. Used the same digital Nat ID and everything. Walang balance, I think dapat may 40 pa ako, now its showing 0 pero sabi sakin nung support is tawagan ko daw sila ulet if may nawalang balance para marecover.
Unverified ulet which is nagkakaproblema ako right now cause the app keeps crashing before I can finish the verification. I think this is because medyo may kalumaan natong phone na gamit ko. Yes, ginawa ko na rin yung troubleshooting like clearing the cache and such. Bruh.
I'm so done with this app. Gusto ko lng bumili ng games from Steam. I just dont know any other easy ways. I dont have paypal lmao.