Buyer Beware: CurrentBody Series 2 Mask and absurd return policy
Hey everyone,
I wanted to share a really frustrating experience my wife and I are having with the new CurrentBody LED Light Therapy Face Mask: Series 2 and their customer service.
My wife tried using the mask twice, but she couldn’t keep it on for more than a few seconds. The brightness caused an immediate, painful burning sensation in her eyes. This $700 CAD mask is completely unusable for her.
When I reached out to customer service, they refused a refund because the mask "is functioning as intended" and doesn't have a technical fault.
Their official website states: If you are not happy with your purchase, you have 30 days to return your item(s). Please note that the item must be new and unused, with all the original accessories, free gifts, packaging and manufacturing seals intact to be eligible for a full refund.
It’s a complete joke. If you actually open the box and try the product, you can't return it because it's "used." But if you try to return it because it physically hurts you, they refuse unless it has a hardware defect. Their "30-day satisfaction policy" is a total illusion.
I find it completely unacceptable that a company expects you to pay $700 for a product that you can't even try and if it actively hurts you, their solution is a DIY workaround with cotton balls.
If you have even slightly sensitive eyes or skin, be very careful buying from CurrentBody.
Has anyone else experienced intense eye pain with the Series 2, or had any success fighting this ridiculous policy?