u/Apprehensive-Yam7193

Adhesive or drill?

Rented a car from 5/31-6/5 while on vacation. On 6/3 we purchased parking through SpotHero and yesterday (6/16) we get a notification from the Turo app to pay an incidental charge of $128 for illegal parking. Attached was the ticket, sent from PRRS (parking revenue recovery services, a quick google search will tell you everything you need to know about them and their practices)

So I immediately dispute it through the app and provide the necessary documentation (parking receipt clearly showing the parking address, amount of parking time purchased/alotted time, license plate, license state, etc). 45 minutes later I get a notification from my bank about a $128 charge from Turo. So I go ahead and call Turo CS and get on the phone with a rep and explain to them the situation and once I finish, beep. Calls ends. Just hung up. So I call again and speak to another rep and explain the situation. He puts me on hold to investigate. He comes back to tell me the reason why I was charged was because the dispute was denied because the place we parked was “a private residence that doesn’t offer any sort of parking service”. We parked in a literal parking garage listed on SpotHero/Way/ParkWhiz/etc.

So at this point i’m not sure what to do. I’ve spoken with PRRS customer service and they confirmed after viewing my dispute and the documentation I provided that I filed through their website (which was listed on the ticket that was sent) that the parking was completely legitimate and the ticket was sent in error. I’m supposed to be getting a call back tomorrow from a team lead to provide me with proof of this. However, the car rental company already paid the ticket. They paid the ticket before uploading the ticket to Turo and notifying me and Turo of said ticket. So at this point my issue lies with Turo and PRRS, not the car rental company. I also spoke to the car rental company about this and they told me in these situations they pay immediately so to not have to put the vehicle in question out of service until the issue is resolved, and in the rare case of an error, they just eat the ticket amount paid.

Kind of at a loss at this point.