I think my customer service chat lady is cheating on me.
Recently when I’ve contacted them, I’ve had to wait much longer than usual both for their initial contact and each response they give. Three times I’ve seen them typing, then go silent, then respond immediately as soon as I ask if they’re still there. These customer service chat ladies are collectively the love of my life and I don’t know what I’d do without them. Actually I’d probably switch banks lol. Has anyone else experienced this recently?