u/AshamedAd1329

How long does specialist team take please?

Hi I’m just wondering if anyone’s been in the same situation. I recently joined a dla group not knowing that I had to inform universal credit which still had my child down for middle rate care when he’s on high rate care and has been for the last 5yrs.. I contacted them and requested back pay it took days and I had the call to say accepted and how much great news! They said the money will be in my bank Monday this was 5weeks ago.. I then had a call back she was sorry but couldn’t release the money due to a technical issue with my oldest child they need to remove her off the element and that I’m owed alot more money so it’s over to the specialist team. I’m seeing so many stories where people are waiting a long time. I’m really hoping it’s not going to be. Any advice if this goes on too long what I can do to give them a push please?. I asked on the 4week mark for any updates and the case worker said unfortunately the specialist team don’t give them updates untill it’s done and she is sorry she knows how frustrating it can be. I’m gonna ask again next week anyway as it will be 6weeks 🤞

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u/AshamedAd1329 — 3 months ago