u/Ask_Spectrum

Hawaii customers, we continue to assess damage to our network caused by Hurricane Lala. Our service interruptions are largely aligned with power outages impacting the area. We have already started to make the necessary repairs to our network wherever we have access, and it is safe for our employees to do the work.

We have hundreds of dedicated maintenance and field operations technicians who are working to restore services as soon as possible.

We've opened nearly 3,000 Spectrum WiFi access points across Hawaii to help the community stay connected.

You can find more information by visiting
https://spectrum.net/support/general/hurricane-lala

Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible.

We work closely with local power companies, and if you lose power, they will have the best information. Once power is restored, and conditions are safe, our techs will work quickly to restore any affected services.

For more information, visit http://Spectrum.net/stormprep

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We are currently seeing an issue that is preventing some customers from accessing their email via spectrum.net. We do not have an estimated time for restoration, but our engineers are actively investigating and working towards a resolution. We apologize for the inconvenience and thank you for your patience.

Spectrum's in-store ASL service now connects deaf customers with virtual ASL interpreters in nearly 100 Stores.

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To support the community in the wake of last week’s tornado, Spectrum has activated 10 WiFi trailers and opened more than 1,800 WiFi Access Points across the Menasha/Fox Valley Region to help community members stay connected as they file damage claims, conduct business and connect with loved ones.

The trailers provide free WiFi service to any device through the “Spectrum Community Response” WiFi network within a few hundred feet of the locations below. Community members can find more information about the available WiFi Access Points, restoration efforts and more at  www.spectrum.net/wisconsintornado

Locations:

Menasha:

Hart Park near Appleton Rd.

Smith Park

Lake Edge Learning Center

Menasha High School

Jefferson Park

Elizabeth Court Apartments

Plank Rd Stop-N-Go

Doty Island (2 Locations)

Appleton:

Palisades Park

https://preview.redd.it/kfqxsuh7zdhh1.jpg?width=1600&format=pjpg&auto=webp&s=ef97a47ba73035886d629f5fbe44a92f7d95b3bd

Where it is safe to do so, our crews are on the ground assessing damage, making repairs, and restoring services for our customers in the Great Lakes region who were recently impacted by severe weather, including a tornado which struck parts of Wisconsin.

Before your Spectrum services can be restored, power must be restored to our network.

The safety of our customers and our employees is our top priority, and we are working as quickly as we are able to address these service interruptions.

For additional information, please visit spectrum.net/wisconsintornado

Thank You