

Glossing has turned my hair black… please help!
I’ve just got back from the hair salon and honestly want to cry. I know that sounds dramatic, but my hair is now so dark it looks almost black and it’s completely washed me out.
My natural hair is a medium-to-dark brunette. I’m starting to go slightly grey at the temples and several months ago I used L’Oréal Casting Crème Gloss in Light Brown, which gradually faded very orange and brassy through the lengths. I later had a salon gloss that initially looked much better, but the warmth eventually came back.
Today I explained that I wanted to get rid of the orange and return to a natural, glossy “expensive brunette” not blonde, but with soft dimension rather than one solid colour. The salon put a toner over it and it has come out almost black and very flat. My roots and lengths are now extremely dark, and it doesn’t feel anything like the natural brunette reference photos I showed.
My hair also feels increasingly dry, porous and frizzy, so I’m frightened of panicking and causing more damage. I realise the toner will fade, but I’m worried it will simply fade back to the same orange underneath and I’ll remain trapped in this cycle of brassy hair followed by overly dark toner.
What should my next step be? Is there anything a colour-correction specialist could safely do to soften this now, or do I have to wait for it to fade? Could the excess toner be gently removed without bleach, and would subtle highlights or another technique eventually give me a softer, more dimensional brunette?
I definitely won’t try to fix it myself, but I’m struggling with how dark it is and don’t want to wait several weeks if something safe can be done sooner. When would you contact another salon, and exactly what would you ask for?
Any honest advice from colourists or anyone who has experienced this would be really appreciated.
I attach a photo of now (black!) and my natural hair colour before I started messing around with it.