Need help - Ultraviolette company is not delivering a product they missed in the initial delivery
Guys, I have tried everything i possibly can. As stated in the title, I bought 2 pinlocks and 1 visor for my UV crossfade helmet on June 1st. The product package came to me only in 14th June and it was missing one pinlock. I immediately raised the concern with UV WhatsApp channel and I was told that the concern team has been involved. It has since been 5 days and I had contacted them over email (airspace@ultraviolette.com, support@ultraviolette.com, info@ultraviolette.com), sent a note on contact us webpage, DMed their insta handles (ultraviolette_automotive and uvairspace, even pinged narayan over Insta). No one is giving a shit. That particular pinlock for crossfade helmet costs 1800 rupees and they are deaf n mute over my cries.
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Any help on how to contact them or take this further is much appreciated. Thanks.
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P.S. this really spoiled the brand reputation for me and I had such high regards for them.