u/Austratus

▲ 2 r/Rogers

I'm thankful for the fix.

Before last week's updates to Rogers (EDIT: "together with Shaw") related mobile apps, I was frustrated with the inability to log in anywhere to check any of my account information and it was a problem that existed for me since the merger happened. Couldn't even go on to the desktop site and do it either since it was constantly coming up with a vague "something went wrong" error. I had to make do with the one email notification I had every month to let me know my bill was due, and even then that has failed to be sent twice this year. (Especially important since I barely even remembered my internet term recently ended and didn't even get marketing for a renewal, which seemed odd)

And even the Xfinity Gateway portal on desktop directs you to change settings on the app even after I had successfully done it once via the browser, and I couldn't even get that to work to fix a single typo I put in my wi-fi password! (That kind of small stuff bothers me sometimes.)

So when I tried to open the app again expecting it to fail as it always seemed to do for me, imagine my relief to see that it allowed me to connect my account properly and properly take me to the summary page! Sure enough, the Xfinity app also didn't glitch out at the login screen either, and the desktop login works fine now.

Rogers is by no means a perfect service provider but I at least want to express my thanks for finally solving this issue that has been an inconvenience to me for way too long.

Even though my post makes me sound like a tech-inept old guy, I'm in my 30s and somewhat competent, I like to think. wwww

reddit.com
u/Austratus — 4 days ago