Samsung Care+ & Servify Loop Nightmares: Sent the wrong Verizon-locked Flip7 TWICE on an unlocked claim. Zero support.
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Looking to see if anyone else has dealt with this level of service failure from Samsung Care+ and Servify, or if there's an escalation path I haven’t tried yet.
Here is the quick breakdown of what’s happened:
The Repair: Took my factory-unlocked Galaxy Z Flip7 in for a standard screen repair at an authorized uBreakiFix. During the repair, they damaged the motherboard and outer display, making the phone unusable and requiring a full replacement.
The Replacements (Sent Wrong Phone 2x): Servify processed the replacement claim, but twice in a row they sent mislabeled, Verizon carrier-locked replacement units instead of the factory-unlocked model I paid for and need for my line.
The Customer Service Loop: Every time I call Samsung Care+, they hang up or bounce me back to Servify. When I get through to Servify, they claim they can't issue a proper new device. Neither side will take responsibility, and I am stuck paying for a Care+ subscription for a phone I can't even use.
At this point, I've refused to keep dealing with Servify's phone reps because of the headaches and dropped calls. I am demanding a brand-new, factory-unlocked retail unit directly from Samsung.
Questions:
Has anyone successfully gotten Samsung Corporate to step in and bypass Servify for a direct factory-unlocked replacement after multiple wrong units were sent?
If you filed a BBB complaint or escalated to the Office of the President, how long did it take to hear back from an actual senior case manager?