u/Avatar_Kevin

Recent Reddit discussions suggest Apple has abandoned its central retail approach; although “hospitality” and the CREDO are emphasized at CORE, leads and managers primarily expect performance metrics.

How does everyone handle customers who just go
“Trade In. Phone. Now. No Accessories. No AppleCare, No BS. No what you call Connect and Personalize.”

Like, if you have a string of those types of customers, how would you handle those types of pushbacks when your metrics are sitting at 0-0-0-0 and your expectations and performance are heavily relied on metrics. 🥺

It seems like managers/leads tend to favor those that get recognition/stories. Whenever I tell a lead/manager about my metrics for the day, I feel like my accomplishments aren’t acknowledged. How is it for everyone else?

For converting to permanent, do managers prefer recognition stories or strong metrics?

Current seasonal Apple Specialist employee here. Just wondering what the process is to visit Apple Park? Do we need to register or get a badge? How do we go about working a special event?

It seems like we're bringing on a large number of seasonal hires this year, and I'll admit I'm starting to worry that only a small number of us will be offered permanent Retail Specialist positions.

I understand that attendance, performance, and metrics all play a major role in those decisions, but I'm wondering what I can do to give myself the best possible chance of earning a permanent position.

Without going into too much detail, things have been challenging for me lately, and the job market has been incredibly tough. Landing a permanent role would honestly be a huge opportunity and would mean a lot to me. I want to make sure I'm doing everything I can to put myself in the strongest position possible.

Thanks for the feedback and advice!

Anyone else experiencing a backlog of MacBook Airs all the way until the end of August?

For context, I am currently a Seasonal Specialist looking to transition into something permanent. What questions do they ask? What advice or feedback would you give? Is the interview heavily on competence and working with ambiguity? Or is the interview mainly looking at performance, complex situations, connect and personalize, and working/collaborating with teammates?

Thank you! For context, I am currently a Seasonal Specialist looking to transition into something permanent. What questions do they ask? What advice or feedback would you give? Is the interview heavily on competence and working with ambiguity? Or is the interview mainly looking at performance, complex situations, connect and personalize, and working/collaborating with teammates?

Thank you!

Hello all,

Just recently got rehired as a seasonal specialist and completed CORE. Saw an open position for operations specialist at another store posted internally. Was wondering what the odds are of getting interviewed for operations specialist or staying on as a permanent?
I do know that attendance, motivation, wanting to learn and grow, and customer service are the key to staying, but I’m just curious what the odds look like.

Does anyone know how long HireRight takes to finish a simple background check?

To put into context:
June 23 - Phase 2 Interview
June 24 - HireRight background check sent.
Proposed start date: July 10.

US based.