How do you go about when your expert and pros are consistently not doing what they’re suppose to be doing and management just let it slide ex. Staying in the back talking, when asking for help they’re reluctant etc. As a specialist I’ve seen people get promoted and still don’t do anything and I’ve been apart of their huddles so I know what goes down behind the screen. What do y’all do?
I’ve had an intermittent leave for a few years now for a medical condition, and have never had any issues. However my store recently has new leadership and a senior manager took me aside to talk about my attendance. I told them all the absences are approved by Sedgwick and they said that my impact to planned shifts % was too high regardless of the excused or unexcused. I looked at the People website and Sedgwick and believe this is a violation of policy, trying to discourage me from using my approved leave.
I’m waiting to see if this will negatively impact my upcoming yearly review under the Teamwork category, which I believe would be retaliation for using my protected leave.
Has anyone else experienced this?
What should I do?
Oh my Fck. The management at my store is fckn ridiculous. They have no concern about their teammates, if you can call them that. They are reduced to a stalker. Looking over your shoulder, watching your every move and adding it to your DC documentation. They can certainly fire me, but the things that were written in my DC are incredibly SUBJECTIVE. I question the whole process. If someone doesn't like you, or doesn't think you are worthy of an afterthought, you are OUT!
The point is, they never mean it. They are only concerned about themselves! They truly couldn't care less about you, your goals, your development, your successes, or your failures. If you are not meeting those ambiguous or completely insane metrics goals then you don't matter at all to them. Seriously, what advice do you have for me?? I really don't think that the fk-Wads that are running our store, including the store leader that I USED to respect more than anyone have a clue. Seriously SR was the best and I was so excited to have him back at our store. But He's lost his way. There is a balance that needs to be discovered ASAP. Steve Jobs knew that we were more than the sum of our parts. How do we get managers to change their perspective from 'my team sucks' to "I'm going to make my team the best that Apple has ever had. I don't really think they hav it in 'em.
We literally have brainwashed specialists ( mostly folks that I’ve been working here the last two years), experts, and pros walking around with an iPad tracking each service, AppleCare and Apple upgrades we get. Someone is on the talk app every second saying, “can you put me down for one”. It’s mad annoying. Especially someone who’s been in the company for a long time. These new hires are literally brainwashed.
Recent Reddit discussions suggest Apple has abandoned its central retail approach; although “hospitality” and the CREDO are emphasized at CORE, leads and managers primarily expect performance metrics.
How does everyone handle customers who just go
“Trade In. Phone. Now. No Accessories. No AppleCare, No BS. No what you call Connect and Personalize.”
Like, if you have a string of those types of customers, how would you handle those types of pushbacks when your metrics are sitting at 0-0-0-0 and your expectations and performance are heavily relied on metrics. 🥺
As above spent years in the support hellscape to make it to a cushy 8-5 ask me anything
I’ve never understood this, but it seems to work for them every time the password always works. Never understoood where this trend came from, as opposed to just using the notes app?
It’s usually the geriatric customers, I don’t think I’ve seen anyone under the age of 55 use this password keeping method.
I'm in the US. Have an interview lined up for a seasonal retail position. Hoping there's some sort of health insurance, but I'm doubtful?
I’ll go first. Acting like they’re too high and mighty to help a customer book an appointment.
Wanted to know how can I pick up extra shift I'm new employee I saw I only got three days a week. They said I can pick any available shift. It's in New York.
They were questioning us and everything. And now suddenly all the managers are on the floor doing their job 😂😂
Hey everyone I’m part time specialist, I wanted to know if we get raises or not . Also should I ask for it and talk with my manager?
I’m thinking base of corporate greed we won’t but good to ask.
Hey guys created a burner to answer some questions. long time employee who made it through the Support hell hole to a cushy 8-5
I’m having a connection meeting with my store leader soon to let him know I resign immediately. Will I be able to cash out my vacation time or do I lose that? Or should I just take a leave and then not show back up? I’m not worried about being a re hire.
For anyone who works at Apple Retail or has gone through the hiring process:
Is this essentially a rejection, or does Apple actually keep candidates in consideration for upcoming openings?
If another position opens soon, would I normally have to go through the entire interview process again?
Worked Apple retail in what I’ve heard some would consider the “golden era” (2012-2022). Worked as FRS(TS) then Pro roles, carrier experiences at HQ. Felt like a place to build solid relationships, grow professionally, etc. Kool-Aid wore off, lots of sketchy behavior from management, etc. Some of these threads have me wondering if I’m jumping from one frying pan to another coming back. Appreciate the info.
How is it working in London retail store? I’m thinking of moving to regent street.
fwe and wondering if anyone has any advice on if I should buy a phone now or wait til after launch. I have a 14 pro max and don't need one but am looking at the 17 pro (or 18 when it comes out). my phone works fine i just want to upgrade + want the best deal. obviously I see the rumors... my epp+ won't kick in until nov and idk what its like trying to use post-launch, so i'm asking because im not sure what the best deal will be. any suggestions? maybe just best to wait to hear what the options will be at least? or does it get crazy then too?
I just started and I'm beat each and every day. I'm high energy. I can't be anymore. It's so draining to be on the floor. I love the job but I'm so drained.
There are constantly 4 people waiting for me to help them. And 4 more interrupting. There's also 4 people waiting for everyone else.
Every day when I'm done, and my entire day off, all I can do is go to bed and nap and then sleep right after the nap.
How do you not burn out? How do you manage customer wait times at your table? What are your favourite phrases to let everyone know you'll get to them?
I'm basically a zombie now and it's so hard for me to be perky and smiling anymore.
I'm fresh into the job. Getting a bit worried.
There's been a few posts lately where people describe the horrors that is their store. I read the post about Dominion NorthSide and felt like I was reading about my store. Does anyone work at a store that's actually doing good and thriving? I'm honestly curious.