r/Apple_Employees

I swear we are turning into Best Buy! I really hope there will be a change in metric priorities and what defines our success in the near future! What do you guys think?

Hello, I recently had a an injury that left me unable to walk as effectively. I spoke to my manager the morning after (since nobody was at the store) and I informed them of what happened. I feel like I can walk better now but I still haven’t received X-ray results from my doctor (4th of July weekend) and they haven’t informed me of what my full recovery plan is. I’m worried about a callout I had because of this injury. I informed my manager of this but he said that any absences would only be excused by Sedgwick and only if I took a minimum of one week off work. I don’t want to go that route as I still need to work ofc. Does anyone have any experience with this? I’m really confused and if there’s another option where I can just have a a single absence excused I’d rather do that. Any help is appreciated and thank you!

I’ve had multiple conversations about me being told to use connect and personalize. For context, I work in the Genius Bar. So I never think to use and as it’s complete bullshit for me. But anyway, for the past few weeks, I’ve been using connect and personalize on any accessory sales and RFP transactions. I thought I was doing good, until my manager angrily storms in my face, telling me that I haven’t used connect and personalize to start sessions.

Mind you, it doesn’t even work in our store lol. Anyway, he starts getting mad and tells me that I need to use it and if I don’t, I’ll be put on a DC. I have a couple weeks to switch if up. I’m not worried, as I know what I have to do, but so tired of the useless crap Apple forces us to use. All C&P does is slowdown the conversation and affects my SQPH. I literally left PZ to get away from all of this, but it continuously haunts me down.

So I have been with Apple for many years now (all in ops) and I have been wanting to move from my current store and live in another state soon. I want to go for ops expert. If you have any experts in ops or just overall what is your experience like and how were the interviews? What did they focus on for the interview

Just out of curiosity, are the positions posted on the careers website for external too (non-employees). I was seasonal last year and from what I was told, only internal can move up to Ops and Tech Specialists, yet I'm also seeing those positions posted on the external careers website. Even for ex and non employees, would we be eligible for those positions?

Hello, I applied and got an interview on Tuesday and they said they’d let us know within 48 hours if they’re going to move forward or not with us and it’s been longer. I don’t know if there’s a rejection letter they’re supposed to send or am I just ghosted. Should I contact them or should I just wait a bit longer?

While I understand the job market sucking globally and people being anxious about getting a job I think we need to focus on this being an active employee sub and not a potential employee sub. Daily, it’s the same posts, same responses, with people resembling a shift at the set up table who like those customers don’t bother to read or take any time to figure out what they’re looking for. This sub has great potential, has grown quite large and allows employees to connect in a way that’s probably not liked. End the “when will i hear back/ give me tips” posts pleaseeeeeeeeeeeeeeee!!!!

Hi everyone,
I’m looking for advice from people who have experience growing within Apple Retail, especially those who have been through internal promotions or helped open new stores.
Here’s a bit of my journey.
I joined Apple as a Specialist in July 2025 with no previous Apple Retail experience (although I had several years of retail experience from my family business). Since joining, I’ve tried to say yes to every opportunity to learn and take on more responsibility.
Over the past year I’ve:
● Been recognised as Business Advocate.
● Been recognised as Setup Champion for resolving complex setup and data transfer escalations.
● Consistently delivered strong customer experience and business metrics (AppleCare, Accessories, NPS, Business Intro, etc.).
● Shared setup best practices and process improvements with the team.
● Mentored newer Specialists through shadowing and floor coaching.
One milestone I’m particularly proud of is becoming a Core Facilitator in 2026, less than a year after joining Apple. I’m also currently the youngest team member in my store, so being trusted to onboard new hires on products, services, store processes, internal tools, and Apple Retail culture meant a lot to me. I also took learning beyond the classroom by coaching new team members on the floor through live customer interactions.
Recently, I interviewed for an Expert position at a brand-new Apple Store in another city and received an offer.
My long-term goal isn’t to stay an Expert forever. I’d like to continue growing into a Lead role and eventually move into store leadership.
This is where I’m struggling with the decision.
If I stay in my current store, leadership already knows my work, I’ve built credibility, and I have opportunities to continue developing.
If I move, I’ll be joining a brand-new store from day one as an Expert, helping build the culture and hopefully creating more opportunities to take ownership.
For those who’ve experienced Apple Retail leadership progression:
● Does joining a new store actually accelerate the path to becoming a Lead, or is progression mostly based on performance regardless of location?
● Have you seen people move into leadership faster because they were part of a new store opening?
● If you were in my position, would you stay where leadership already knows your work, or would you take the opportunity to help build a new store?
I’d really appreciate honest advice from anyone who’s been through something similar. Thanks!

Hey everyone,

Does anyone know the policy and legalities regarding our lunch breaks? I know this will sound stupid to most of y’all but it’s become a consistent trend at my workplace for me to get interrupted during lunch to help with something(I am trained in business, Genius Bar, product zone, and ops). They always say “don’t worry we will refund your time after just please go help them out” and I always do. Is this technically allowed? Would I face punitive measures by denying this behavior?

I just want to make it clear this isn’t a meme post as most of my posts are haha.

Edit:

Usually, I will stay clocked out and then when I come back, I take the remaining time I missed after I clock in. It’s not a huge deal but it seems like I’m being taken advantage of.

Hey, guys! I applied for the Seasonal Specialist position at my local Apple store and have received an assessment to take. I completed it about a week ago and have not heard back yet.

About how long does it usually take for Apple to review assessments and get in touch with an applicant?

Thank you!

Hello, I’ve recently been really intrigued in the business sector of Apple as a consumer and hopefully future employee once I finish my studies and have seen the roles posted for Business Expert, Business Pro, etc. I’m genuinely interested in what I’ve been told but really can’t begin to comprehend the role based on the mixed reviews I’ve received.

Can someone on this team please help me understand these roles better? From what I’ve been told they essentially deal with business owners and are 30% on the floor, 70%, communicating with businesses.

What does a day in the life look like? Follow-ups? Meetings? What is the typical schedule? What does a business manager do? Are there reports? Are the uniforms the same? What’re expectations as far as how you present yourself? When you’re on PTO, what does that look like for your team? How many members are typically part of this group?

Anything helps, I’ve even been to stores to ask but really don’t get much feedback.

I interviewed for Apple almost 3 days ago and they told me they will let me know within the next 24 to 48 hours I still haven’t gotten an email. Am I cooked?

Hi everyone! I have quick question, any ideas or tips on how to be better at the set up table? Thanks

Hello everyone, I gave my Hirevu e Apple assessment on 14 th July . I was expected to get reply from them but it is getting almost 3 weeks . Haven’t heard back anything. I applied to brisbane 3 stores . I am really upset right now

Hi guys…this is my first job and I’m starting it next well in the US.
Can anyone tell me about a typical day and any benefits for employees like what about health insurance and discounts?
All opinions will be appreciated

Boy I didn’t realize how good we had it with workjam.. from the UI looking like complete shit to shift request not working to no work text chat. Genuinely is there anything positive about UKG?

For those of you that went through phase 1 and phase 2 interviews for the seasonal position, did any of the candidates wear ties? With the culture of Apple I’m thinking a button-up collared shirt (no tie) would be best?

I'm curious if other stores are terminating people all of a sudden. Some of my friends have been let go just before reaching the 5 year mark in August. Others have been let go when they are just a week or two away from it being a year since they were given a DC.

I was just issued a DC and my 5 year is just around the corner. Any ideas as to why it is suddenly time to 'clean house'?

ive been at apple for 4 years now and im moving to a new area next month and have not had any luck finding open roles (ive been a technical expert for three years and plan to continue within the genius bar) and its getting closer to the deadline

ive been considering applying for a seasonal specialist position but would it even be worth it?

i wish apple made transfers possible again, interviewing for your same role is so tedious.