r/Apple_Employees

2 business intro per day for each employee
Siri AI demo in every interaction
Apple upgrade in every interaction
Get free services with every transaction
Apple care one/family for qualifying devices
Conversion in the bar interactions
Live notes for every appointment
But yet all my peers are getting AE across the board.
Apple was never supposed to be metric driven and now we are we might as well be commission payed if all these metrics are now required.
I got told in my review I don’t use the tools so that’s why I didn’t get EE. How can u say I don’t use tools if connect and personalize only
Counts when a transaction is made and I use it for EVERY transaction when I can.

Stop doing things outside the scope of your role. (READ YOUR ROLE ON THE PEOPLE WEBSITE.) Stop letting management gaslight, bully or guiltrip you into taking on responsibilities that aren’t yours. Stop doing “just one more thing.” And for the love of God, STOP STAYING LATE.

Apple will give you shit over time and attendance if you’re ONE MINUTE LATE, so why are you willingly giving them an extra 5, 10, 15+ minutes of your time after your shift?
When your shift ends, clock out and go home.

If something isn’t finished, management can figure out what to do about it. That is literally THEIR JOB. There are Leads and Managers who are paid significantly more than you specifically to deal with staffing, workload, priorities, and whatever is left unfinished.
It is not your responsibility to sacrifice your personal time because the store is understaffed or poorly managed.

You are burning yourselves out.

Understand this: doing more work does not automatically mean you’re going to get promoted or get more $$**.** You can work yourself into the ground, take on responsibilities above your role, stay late every day, and constantly prove how “valuable” you are and Apple will still replace you the moment you’re no longer useful to them. Or hire and outside candidate with the excuse that “you’re not ready.”
Meanwhile, YOU are the one paying the price.
Your sleep. Your mental health. Your physical health. Your relationships.Your peace.

There is nothing noble about being completely exhausted because you’re trying to compensate for management’s staffing or operational problems.

Do your job well. Stay within your role. Clock out when your shift ends. Go home.

Apple will survive without the extra 15 minutes you donated to them. Please, just STOP OVERWORKING.

DISCLAIMER : **this is NOT for people who NEED or WANT the overtime pay.‼**️

Any other stores operations teams completely neglected by leadership? It feels like leadership overlooks ops and will only seek to understand when there’s an issue with a customer or metric. They do not give support when support is needed and often it’s because we only staff 3 people in pz most of the day. I’m unsure if managers get bonuses by cutting hours or not using the full allowance but it sure seems that way, entire store running below bare minimum yet they constantly want more. I’m really scared about the new CEO and how he wants to radically change the way we do things. The apple has fallen so far from the tree the tree is gone

My store’s Genius Bar seems to have been drowning ever since we switched from Admins doing RFP/drop-offs to specialists. I’m not saying that necessarily caused the downfall of our store, but it’s the timestamp for when shit started going downhill.

Something seems wrong systematically. Our queue is consistently having 30 min wait times post check-in. Managers are completely checked out. They have no clue how the Genius Bar works, no desire to learn, and no strategies on how to improve it, despite consistent concerns raised/feedback given from the GB team.

Managers not doing their jobs has GB leads picking up their slack, leaving Genius Admins picking up their work, and no support left for everyone else. Everyone is calling out or going on leave as a result.

We’re lucky to even be acknowledged in a Download, Product Zone is always the topic and priority.

I recently went on vacation and visited the Apple store at Fashion Square in Scottsdale, AZ. My jaw was on the floor. Every employees’ nervous system looked regulated, every customer was being helped, and there was plenty of coverage everywhere. I truly couldn’t believe it. Maybe I just walked in at a lucky time, but I really thought every store was just as bad as mine?

What are we doing wrong? What strategies are working for you guys to truly improve the Bar to keep up with the demand?

I personally believe my GB needs more leadership and admin positions because we simply do not have enough for the amount of traffic/employees we have. I heard a manager once tell me we have 16 employees per manager, and the typical Apple store has 9-12 employees per manager.

Let me know your thoughts.

Hello, just wondering if you can add gift cards to your Apple Employee Apple Account balance? On the EPP store I can see the Apple account balance and it gives options to add a gift card but pressing it just leads to a page timeout.

Does anyone have experience with this or can you only add the gift cards to each individual order?

I’ve heard things about some people getting 25%/15% discounts vs. some people getting 20/10. What are y’all’s discounts looking like? I have a friend in cali who got 20/10.

Also how many friends and family devices can yall sponsor? Is it still 3 per product category or is it 10?

Coming from a curious customer! :3

How are we all managing? Feeling drained?
When I joined Apple I knew that I would be amongst people who valued creativity, innovation, vision, and communication. I knew I was coming to develop competencies and collect proof to add to my resume ( I love metrics). I knew I could rely on Managers to do what Managers always do… stay in the clouds, regurgitate top-down corporate talking points, and… fail to answer my questions while redirecting me to a resource that won’t have the answer either. That’s all fine lol.

But the reality is… you don’t ACTUALLY care.

Moving up within Apple is not my priority and my goal was to enjoy my job, support my team, and make meaningful connections with like minded people. I’ve just hit my 3 months and MAN am I struggling. I leave every shift EXHAUSTED.

So I utilized my resources, I connected with team members from specialist to leaders and asked… what is your secret? What do you do to preserve your capacity? Everyone is drained.

So that leads me to question, if this system supports neurotypical thinking and they are falling behind… where does it leave me?

- Own your development, coach connection every month, we want to see that you are eager for feedback: I take notes, implement, study, reflect, adjust, and try again. And then it’s “ we expect you to request a coach bi-weekly” well why didn’t you JUST SAY THAT TO BEGIN WITH.

My plans will be to apply my feedback but then I’m zoned somewhere I can’t sell and we are always understaffed? My break is always late, a hand off is RARELY available? And I’ve been the most tenured employee for A FEW closing shifts. I haven’t clocked out on time in over 2 weeks.

“ You missed your goal, your % is lower than it should be the last 2 weeks “ LIKE FUCKING DUH.

Then it’s “ that’s not okay, we do not want that, you MUST take your breaks on time”… and leave my team mate to flounder with 2 FULL set up tables and no support? Don’t even get me started on leaders starting my break BEFORE I actually start my break.

So my question is.. how do I persist and remain engaged when the engagement is draining me?
Managers are around and always expecting more but when support is actually needed, there is no one?

Where is all this time to reflect, add notes to coach connections, check your email, study resources, perfect demos, support your team, while hitting every metric consistently? Does my whole life HAVE to be Apple?

We just completed 10 out of 12 NEW CORES, most having 5+ people. WHERE TF IS EVERYONE AT?

I do not expect Managers to be super invested in my life and interests but I’m so sick of the pretending and always being on.

For context, I applied to apple on October 1st, 2:53pm, and they quickly responded, inviting me for a stage 1 group interview through email at 4:36pm. I had the group interview today october 5th from 1pm to 2pm. They said they’d let us know the next steps within a few weeks through email but I wanted to make sure if the wait time was the same as others. Even if I don’t make it to phase 2 interview, do they usually send out a rejection email?

hey buds, i’m so tired.

i’ve been at this close to 8 years and have never taken more than an approved vacation for time off and of course the sick day here and there.

i very much want to stay at apple but i need to reset but i’m not sure what it looks like.

would anyone be willing to write out a step by step of what it would look like to take an LOA?

i know it’s all on the people website but i get nervous not knowing the like little in between things i may need to know.

thank you so much in advance and stay strong out there during the holidays. its gonna be a busy one. ☝️