Account on hold, appeal rejected
I accidentally was on a VPN when I attempted to verify my ID. It resulted in a hold of my account. I went to appeal it and they said the following:
“Your account is restricted as your IP address has been flagged as high-risk by our third-party security and monitoring systems, which we use to maintain data quality and protect platform integrity.
Unfortunately, we can't manually override these flags as the systems operate independently to ensure unbiased security checks.
Flagged IP addresses are reviewed periodically, and access can be restored once an IP is no longer flagged. Unfortunately, we cannot guarantee when this will happen, if at all, so for the time being, you will not be able to use Prolific.”
Has anyone experienced this before? I always have a VPN on my phone for security reasons and didn’t realize until after that it would flag my account. Anyone had their closed account reopened after some time of waiting at all or am I out of luck? Was really excited to sign up for Prolific but doesn’t seem like that’s an option at all anymore.