Awful experience at AMC 17
So I went to see The End of Oak Street at AMC 17 and the entire screen had this awful purplish tint the whole time. And this isn’t even the first time, the exact same thing happened when I saw Obsession there too. Same theater. I’m 99% sure it’s the same broken projector just sitting there unfixed.
I told the service desk right away and they said they’d handle it. 20 minutes go by. Nothing. So now I’ve lost 20+ minutes of the movie and I have to go find someone myself.
I run into the “supervisor” who takes a look at the screen, and goes “nothing looks wrong to me.” So I pull up photos I took. His genius response: “that’s the tint in your camera, your camera is faulty.” I’m sorry, WHAT.
So I ask for literally any reasonable fix:
- Move us to a later showtime? No.
- Different date? No.
- Different auditorium? No.
- Refund? Sure, but only if I leave the theater RIGHT NOW, while my friends are still inside watching the movie.
At least give back the booking fees? Nope, gift card only, take it or leave it.
Then I ask the obvious question, are you guys going to stop showing movies in that auditorium until the projector’s fixed? Straight up told me no, it’s staying in rotation, business as usual. And somehow I was the only person in the whole theater who actually walked out over this.
Filled out their contact form 3 days ago. Radio silence. Anyone else dealt with this kind of nonsense at AMC? At this point I don’t even want to go back.