u/Away_Ability5636

So this has been a reoccurring issue with the same exact effects everytime. We will go months at best, weeks at worst where randomly our internet will slow down to speeds making it basically unusable. We have now had 4 technicians come out and it still has not fixed the issue. This time the 4th technician had something different to say and I'm wondering why the previous 3 did not mention it. This guy said something about a weak signal in our neighborhood and that is what is causing the issue. He said "hopefully" the maintenance team will come out to fix it. Well, there's a huge issue with that statement. It should NOT be "hopefully" it should be "they will". If they do not come out to solve this issue, we are done with xfinity. Never in my life have I dealt with a company who's sole purpose is to provide internet and cable have this many consistent issues that never actually get resolved. We've had to deal with this for almost a year now and I am done. In no world is it acceptable to pay $200 a month for high speed internet and get a 0.50 upload speed and high packet loss. It took 4 technicians to diagnose the real issue. It should have been diagnosed on the first one. I need someone on here to explain what's going to happen because I will not be using xfinity anymore if this is not fixed. It's the same things every couple months or weeks. Extremely low speed and it lasts for days sometimes weeks and then we get a technician sent out and either it is temporarily fixed or the issue is not resolved at all. We've had 3 modems replaced, coax replaced, We've literally had everything done and the issue has still not resolved. I don't need all this "were sorry you're having to deal with this" rhetoric. Every representative says the same exact thing and then they send a technician out and nothing changes. I want REAL change and I want it NOW.

This has been a reoccurring issue and I'm pretty much ready to leave xfinity. We have had 3 technicians come out and every single time either the issue isn't fixed or it's temporary and it eventually leads right back here. The past few months has been fine but all of a sudden a couple hours ago we have reverted to this. Each time ive had a technician come out it has been because of this specific issue. I have done everything they've said. I've reset the modem countless times I've even hard reset by setting up the wifi from scratch. The coax cable is fine, the outlet is fine, all of the cords are fine. It is impossible for any other ISP to have this many issues. For some reason it is unreasonable to expect internet to function properly. I'm so beyond done with this. This is unacceptable and now they want to send another technician out to replace the modem AGAIN (third one) and I can guarantee either the issue won't be fixed or it will be temporary. Someone on here has to know more than these morons they call technicians. Like I had an issue with Upnp disabling automatically and when I ask 3 separate technicians about it they stared at me because they have no idea what Upnp is. Oh and we have a separate unit in the house my brother pays for and he is having the same exact issue. Two entirely separate modems with different plans and they both have the same issue. And no, it is not some type of interference because we turned one off and tested connection and it remained the same. I'm legit on the verge of taking the modem outside and destroying it with a baseball bat, bringing it to the xfinity store and canceling my service. We pay $200 a month for this dogshit. I'm done being on the phone for hours going in circles with representatives trying the same exact thing over and over again and the issue never fixes.

Garbage internet, reoccurring issue

Garbage internet, reoccurring issue.