Stamps.com UPS Nightmare
I’m wondering if anyone has experienced this. For the first time, I chose UPS instead of USPS with a package on my stamps.com account. I weighed it like I always do. The package never arrives. I track it, and it’s stuck with USPS, which is claiming there’s not enough payment for postage. In these cases, they will neither return the package, nor will they deliver it. I chat with stamps.com customer service, who says this is a known issue they are working on with usps, but for now, they can only recommend I send to a missing packages email address run by USPS. Otherwise, they are unable(willing) to help me, since they are only a fulfillment service.
I did not opt to ship this package USPS, and yet it is stuck in their system. Now I’m triangulating three companies, all of whom have told me it’s not their responsibility. It’s entirely possible I weighed the package incorrectly and may have been off a pound or two, easy mistake to make. However, stamps.com using this double company service to ship what they are claiming to be a UPS package and actually using USPS is clearly causing issues, which they are unwilling to help me on. The package has $225 value, and I didn’t insure it beyond what I figured was UPS standard insurance. That seems to be unable to use here, as it’s not in their possession.
Anybody experience something like this? Any advice is appreciated!
EDIT: I got a reply from the USPS email address saying it’s the incorrect department to write to, and to go to the US Mail FAQ for further help. I’m amazed I even got a reply.