▲ 1 r/Outlook
I have a paid Outlook Business Account & the Authenticator App is not working properly. I need a live agent. Customer support's phone number doesn't help and hangs up endlessly. Helper tool does not give me access unless I have the Authenticator code, which still doesn't work on the app.
I cant login and I do not have access to my authenticator working. No codes are being generated at all. I had alredy did yhe recovery to my new phone over 6 months ago. I have my outlook logged in but anything i do requireds the authenticator code...which is not working. I have a business email with Outlook and the only think the helper does is reset my password. But I can not login without the authenticator again even if i reset the password. I need a live agent to help reset this all and give me access. Which email or number can we reach out to regarding the matter? Because the support lines on the website doesnt forward you to a agent. Its been nearly 2 hours and nothing can be solved here.
u/Back_t0_the_future — 3 days ago