u/Balanced_Chaos_13

I got a response this morning. Text of my email and the response below.

Greetings, 

FAQ says price is $89 for the device with 1200 free minutes per month and unlimited for $16.50 per month when paid yearly. When I get to checkout it wants to charge me $129, and I can't find any pre-purchase information about the subscription costs. 

Also, does a charger come in the box with the device or is it a separate purchase? 

I have raging ADHD and work as a high school counselor. If Omi is what it says it is it will change my life. If not, I've wasted time and money I can't afford. Vague, inconsistent information on the website doesn't inspire confidence. Please clarify? 

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Hi Ann,

Thank you for your patience — here's the clear, current picture so you can decide with real numbers.

Charger: it's included in the box. The Omi ships with the device, a charger, a silicone cover, and a neck cord — nothing extra to buy there.

Device price: the $129 at checkout is the current, binding price. The $89 is likely an older, cached version of the page showing on your end — we're getting it corrected.

Subscription — the part you couldn't pin down:

• Free Basic plan: 600 listening minutes per month, with transcription, insights, and memories all included in that allowance. Recording keeps working past the cap — only the AI analysis pauses until the next month — and the allowance resets monthly and doesn't expire. (The "1,200 minutes" you saw is stale; 600 is current.)

• To lift the monthly cap, the paid plans are Operator at $49/month, or $40/month billed annually ($490/year); and Architect at $199/month ($166/month annually) for heavier power-user needs.

• There's also an Omi Unlimited Yearly Bundle for around $200/year on our site, if a lower flat yearly cost suits you better.

• The $16.50/month unlimited plan you found is a previous tier we've since retired for new sign-ups — I don't want to quote it as if it were still available, since that's exactly the mismatch you flagged.

The honest bottom line: you can start on the free plan (600 minutes a month, transcription included) and only pay if you decide you want the cap lifted — so you're not locked into a subscription to get real use out of the device.

One more thing that might help you decide with zero risk: you can try the Omi app on its own right now, before buying the device — it works with your phone's microphone, so you can get a feel for the transcription and insights first:

• iPhone: https://apps.apple.com/us/app/omi-smart-meeting-notes/id6502156163

• Android: https://play.google.com/store/apps/details?id=com.friend.ios

I'm sorry the site sent you in circles, Ann — that's on us to fix, and thank you for flagging it. If it helps, I'm glad to talk through which plan fits how you'd actually use it day to day.

#115994480: Prices and fees · Submitted

Best Regards,

Mohsin