Our Internet Wire Was Cut Off and Chopped
We have no internet connection since Friday night (July 3). It happened between 11 pm to 12 midnight. I’ve been calling their customer service hotline since yesterday, but every agent keeps giving the same spiel, saying their system is down and they can’t pull up any customer accounts. It’s so frustrating.
Today, my mom talked to some Sky Fiber technicians (which is also under Converge). They checked our line and found that our wire had been cut and chopped into pieces.
The frustrating part is that this isn’t the first time. Over the past 3 years, whenever we’ve lost our internet, it was because our wire had been disconnected from the line and replaced with a new customer’s wire. The technician who fixed it last year even secured our wire so it couldn’t be switched again. But this time, it was actually cut. It happened at night, and I really wonder who did it.
I can’t really switch to another ISP because my experience with PLDT was even worse. They charged me ₱13k for a service I didn’t even use after we moved. I even had to contact NTC just to freeze my account, yet they still reactivated it after 6 months and continued charging me.
For now, I just bought a GOMO SIM so I can have a decent internet connection. Globe isn’t available in our area, and I’m also hesitant to switch to Sky Fiber because I’ve read that their customer service can also be difficult to reach. At least with Converge, I’m no longer under a lock-in period, so I can have it disconnected anytime if I decide to. I just don’t want to go through another PLDT situation again.