Fed up
So I called last month because Kinetic put an extra $10 on my internet bill without warning, and I asked why. I already pay a whopping $133 dollars for service, up from the $75 I started out paying.
The rep offered me no explanation but said they could do a one-time "courtesy" $10 off my bill. She also said I was eligible for the $15 off for a year loyalty credit and that my bill would be lowered to what it was before - $75.
I say thank you and end the conversation.
Well, this months bill is generated, and my bill is $108.
I called, and I asked about this because the rep i previously spoke to confirmed 3 different times that my bill would be $75 the next time it generated.
They give me the run around, and aay a bill can not be changed once generated even though the first lady did, in fact, change the bill after it generated. But anyhow, they transferred me again to their loyalty department and I have another lady saying my next bill will be $61.
I think if it doesn't change this time I am dropping kinetic. They've steadily increased my internet bill about every 4 months until it reached an outlandish $133.40 every month when I was paying $75.