Account restriction
Hi all,
My account has been restricted multiple times. Each time I sell an item, my account gets restricted again just minutes later. I then have to wait until the buyer receives the item before the restriction is lifted. This process usually takes about 7–10 days before I am able to sell again.
My funds have also been on hold for several weeks already. I have not done anything wrong. I always purchase shipping labels through eBay immediately or within a few hours after an item is sold, and I ship promptly. There was a return request from a buyer previously, but eBay ultimately decided the case in my favor. The buyer’s reason appeared to be buyer’s remorse, as there was nothing wrong with the item and it successfully passed eBay’s authentication/inspection process.
I believe this case may have triggered the restrictions on my account, because ever since then, my account has continued to be restricted every time I sell an item. I have spoken with several agents, and some of them mentioned that this appears to be a technical issue on eBay’s side rather than an issue caused by me. They already helped escalate the process, but the problem is that I still do not know when this trigger/restriction can be removed from my account or whether my case is being treated as a priority.
I have been an eBay member since 2012 (almost 15 years) with 100% positive feedback as both a seller and a buyer. I have called customer service every day, but unfortunately no one has been able to help resolve this issue.
Has anyone experienced the same issue?