u/Below_Ice

Hey everyone, I posted recently about my Lenovo situation and got a lot of views so I wanted to give a full update for anyone new.

Quick summary:

• Lenovo repaired my IdeaPad Gaming 3
• Laptop came back with physical damage that wasn't there before — gaps in chassis, screws falling out, now only 5 out of 10 screws remaining
• Fan issue from the repair was never fixed
• Filed a complaint within 5 days — got ghosted for 3 months despite a written commitment from a Lenovo representative to follow up
• Escalated through 15+ emails to Service Head, Technical Team Lead, Sr. Analyst, everyone
• Keep receiving the exact same copy paste response word for word
• Even u/LenovoSupport on Twitter told me "we cannot help you much"

Current status:

• Filed on Twitter tagging u/jagograhakjago
• Planning to file with National Consumer Helpline next
• Considering consumer court

What I need:

• Has anyone successfully resolved something similar with Lenovo India?
• Has anyone used the National Consumer Helpline against Lenovo? Did it work?
• Any advice on next steps?

If you've had similar experiences or just want to help, please share this post or tweet about it with #JusticeForSastaHiguruma 😭

Every share helps put pressure on Lenovo to actually respond properly. Thank you 🙏

My Twitter/X page: https://x.com/SastaHiguruma/status/2073480382260150497?s=20

Hey everyone, I've been dealing with a nightmare situation with Lenovo India and I genuinely don't know what to do anymore.

Here's the short version:

• My laptop developed fan and keyboard issues which were covered under my Premium Care + ADP warranty
• Lenovo sent a technician for repair. After the repair, physical damage appeared on my laptop that wasn't there before — gaps in the chassis, components not fitting properly, screws gradually falling out. I currently only have 5 out of 10 screws remaining
• I reported this within 5 days but got zero response for 3 months despite a written commitment from a Lenovo representative to follow up
• After 6 months and 15+ emails I escalated all the way to the Service Head
• Every time I escalate, I either get redirected to someone else or receive the exact same copy paste response — literally word for word, twice

I have a full complaint document with email screenshots and timestamps as evidence. I've contacted J Arthi, Rakesh P (Technical Team Lead), Rishav Raj (Sr. Analyst, Escalation Team), Surya Narayan Behera (Manager), and the Service Head. Nobody has actually read my complaint.

Has anyone dealt with something like this? Is the National Consumer Helpline actually effective? Should I go straight to consumer court?

Any advice appreciated 🙏