PeopleCert is extending ITIL 4 Certifications through December 31, 2027.

This means that all ITIL 4 Certifications are available for you to take and complete until December 31, 2027. Initially PeopleCert had set the sunset date at December 31, 2026 so this gives you an extra year.

Individuls with a PeopleCert Plus membership, receive complimentary access to one Take2 retake option for each scheduled exam or valid redeemed voucher, provided the exam or voucher does not already include Take2 and is not a classroom-based exam.

I bolded the above because the exam voucher MUST be an exam only voucher AND it cannot be added for an exam given in a classroom. When students with a PeopleCert Plus Membership add their exam voucher, they will not see that it includes the Take2 that comes with the PC+ Membership, however it will kick in.

The Take2 option operates as follows:

• Take2 is automatically assigned if the candidate is eligible (exam or voucher does not already include Take2).
• It provides a free retake if the candidate fails their initial exam.
• The Take2 voucher is issued after official results are announced and must be used within 6 months.
• In order to be eligible for the Take2 option, candidate must be a PeopleCert Plus member at the time they take the exam. If the exam is taken first and the membership is upgraded afterward, the Take2 benefit will not apply.

I hope this is helpful!

Hello everyone.

I've been working as a Service Level Manager for about a year now in a mid-sized software company. I came from a completely different background (10 years in logistics/operations, where 2 were as DA and 5 as a team lead on a quality dept, where my strong point was internal process analysis: finding flaws, correcting and improving them), having no formal ITSM education, and three months into the role, my manager (experienced with more than 6 years in the role) just resigned. It took nearly a year to find his replacement.

My onboarding was what it could be given the circumstances: my manager did what was possible before leaving, and my colleagues also supported me at the start, but the timing meant I was largely on my own early on. I got my ITIL 4 Foundation certification during this period, which helped with the theory, but the institutional and contractual knowledge is a completely different set.

A year in, I still feel like I'm constantly behind. My two colleagues have more experience and relevant educational backgrounds, and when questions come into the department, it's almost always them who answer, not me. I can mostly follow their reasoning when they do, but in the moment I freeze.

I know I'm not incompetent: I handle what comes to me; I know when to say, "I'll check and confirm"; I get answers when I ask; I check documentation; and I back all my answers, and as far I am concerned, no feedback nor corrections were done, no issues arised after my input. But the knowledge doesn't seem to stick. There's no system; it lives in my memory or scattered emails (marked as tasks so I won't lose them).

Has anyone been in a similar situation?

PeopleCert sells an exam extension product that gives you 6 additional months to take the exam. The extension must be purchased prior to the expiration date on the exam voucher.

Please note that, as of today, the last day to take all ITIL 4 Exams is December 31, 2026.

This is important as we are seeing a trend to extend exams, but if you don't take your ITIL 4 Exams by December 31. 2026 you will lose them and all the money you paid for them.

Hope this is helpful and be sure to join the Reddit ITIL Certification Group to stay on top of everything ITIL Certification.

Foundation and Bridge are now available in German, French, Polish, Italian and Japanese!

There has been so much confusion re. the MPT Exams...is it one exam or two and do you have to pay for each exam?

Here is the official answer:

• MPT covers 2 content areas - the MP Courses (Product, Service & Experience) and the new Transformation certification.
• There is an exam for each area (MP and Transformation)
• You pay for 1 exam (MPT) and you get 2 voucher codes. One testng on MP content and one transformation.
• The exams do not need to be taken at the same time.
• Students are required to take an Accredited Course and upload their official Letter of Course Attendance before the official exam results will be released.

Let me know if this helps to clarify. Thank you and Happy Friday!

We have been working with PeopleCert for weeks to make sure we have our facts straight before we released this wonderful news - well wonderful for ITIL practitioners who want to achieve their ITIL 5 Practice Manager Designation.

In an nutshell - if you are wanting to become an ITIL 5 Practice Manager you only need 3 Certifications not 4. This path eliminates 1 course & exam.

What Changed?

Because the ITIL 4 Practice Manager courses are not being rewritten, PeopleCert is allowing students to become an ITIL 5 Practice Manager by taking:

ITIL 4 Foundation

ITIL 4 MSF or CAI or PIC

ITIL 5 Transformation

What if you are already an ITIL 4 Practice Manager?

Then you will need to take the ITIL 5 Transformation Certification to add the ITIL 5 Practice Manager Designation.

If you have questions or are interested in getting the ITIL 5 Practice Manager Designation, you are welcome to comment on this thread or DM me.

Thank you and be sure to join the group to stay on top of everything ITIL!

The answer really depends on how far along you are on ITIL 4.

• ITIL 4 Managing Professional consists of 4 courses and 4 exams.
• To upgrade from ITIL 4 MP to ITIL 5 MP requires you to take 1 course & Exam - ITIL 5 Managing Professional Transition. This is to release on May 14th.
• If you complete ITIL 4 MP and then take MPT, then it is a total of 5 courses and exams.

If you have completed 1 or 2 of the ITIL 4 Certifications, its probably best to stay the course as the number of courses/exam you would need to take if you switch to 5 is the same. For example:

• If you took 1, then you have 3 left + the MPT = 4
• If you move to 5, then you have 4 new courses & exams more to take. because ITIL 5 Managing Professional Consists of 4 courses and 4 exams.

Kind of even, but you will find more discounts available on ITIL 4 Course & Exam packages because they have been around for years and are only available for the rest of this year. ITIL 5 Courses are new so there vendors don't need to discount. At least that is my perspective.

• If you have taken 2 or more ITIL 4 MP, then you only have 2 left + MPT. In this case, dollars and cents rules and you should complete the ITlL 4 courses and then take MPT.

This gives you both the ITIL 4 MP and ITIL 5 MP to add to your credentials.

Penny for your thoughts :)

The answer depends on where you are at in your studies. 

For those of you who already purchased your ITIL 4 Foundation Exam: 

• PeopleCert is only allowing exchanges from ITIL 4 to ITIL 5 on Foundation Exam Vouchers purchased between September 2025 and February 28, 2026, that have not been redeemed in your PeopleCert Account. 
• If you purchased in the exchange window and you did not redeem the voucher in your PeopleCert Account, then you can contact the organization you purchased your exam from and ask them to have it exchanged for you.
• If you purchased an ITIL 4 Exam Voucher before September 2025 or after February 28, 2026, then you must use the voucher and take the ITIL 4 Exam. 
• For those of you who need to complete your ITIL 4 Exam and what the ITIL 5 Foundation Certification you can upgrade to ITIL 5 Foundation by taking the ITIL 5 Foundation Bridge Exam.  The exam is half the questions and less than half the price.  It will be available until December 31, 2026, for sure.  PeopleCert has not announced if the ITIL 5 Foundation Bridge Exam will be available following that date.

 For those of you who are new to ITIL and have not purchased the Foundation Exam Voucher:

• If your company mandates the certification, then you want to ask them which version they prefer.  The ITIL Framework takes time for organizations to implement, and many will likely stay with ITIL 4 and evaluate what ITIL 5 has to offer before them invest in making the change.  So good to ask.
• If you are in the job market, the first step is to research the qualifications for the positions you are interested in getting.  It is possible that they will say ITIL Foundation Certification with no reference to version.  At that point my recommendation would be to start with ITIL 5.  Much of ITIL 5 comes from ITIL 4 so you will not miss out by going directly to ITIL 5.  In specific, 36% of ITIL 5 is brand new.  The rest comes from ITIL 4.  40% is the same and 24% is ITIL 4 with a slight modification.  If you want to learn more about the Differences, here is a good video.  The instructor is an accredited PeopleCert Trainer and Author with 25 year in ITSM.

 

If this post was helpful, please like the post and provide input and ask questions.  Thank you.

ITIL 5 Foundation and ITIL 5 Foundation Bridge released in February. Feedback is good on both courses.

We get a lot of questions about which version to take (4 Foundation or 5 Foundation) since ITIL 4 Foundation is also available. Standard answer is take V4 if your job or job search requires V4. We don't expect job postings to list ITIL 5 until the end of the year since it just released.

ITIL 4 includes 15 of the 24 practices and that is valuable to many students. ITIL 5 Foundation does not include the practices.

• If you are interested in what's different between ITIL 4 and 5 Foundation, here is a complimentary 40 minute presentation we put together for you. Click Here to Watch.

For everyone who has ITIL 4 Foundation and is not going on to advanced certs, then you can take advantage of the ITIL 4 Foundation Bridge Exam. It's short (half the length of Foundation) and much less expensive ($263 versus $690 for Foundation).

• It is a great and inexpensive way to renew your certification and update your resume to ITIL 5 Foundation. Click Here and save an extra $50 (Bridge Exam $199).

After Foundation, PeopleCert released the new ITIL 5 Managing Professional Courses (Product, Service & Experience).

Next they released Transformation. From what I hear it a very valuable course and it follows in the footsteps of ITIL V3 that was much more persriptive. We have a short overview (9 minutes) on what makes it so good. Click Here to Watch. Transformation is part of ITIL 5 Practice Manager, Managing Professional and Strategic Leader designations.

Coming in May is the course that all Managing Professionals, ITIL V3 Experts and Masters, ITIL 4 Managing Professionals and Masters, have been waiting to take - ITIL 5 Managing Professional Transition. It will take all ITIL V3 and ITIL 4 Masters and bestow the ITIL 5 Master Designation and it will take all ITIL 4 Managing Professionals and bestow the ITIL 5 Managing Professional Designation.

Lots to share. Be sure post questions and join the group to stay on top of everything ITIL!

ITIL Foundation (Version 5) and ITIL Foundation Bridge (Version 5) are now available in new languages As ITIL (Version 5) continues to expand globally, we are pleased to announce that Spanish, Brazilian Portuguese, and Chinese are now available.