r/ITIL

After exam completion, how long it did take you guys to get certificate?

I’m starting a new role as a leader of a small ITSM team at a medium sized company that’s using ServiceNow. I’ve worked within ITSM processes at large companies for many years but this will be my first time being responsible for the ITSM function. Any suggestions on what can help me get up to speed for leading an ITSM team/function? Thank you!

Lastly month I successfully passed the CompTIA Security+ exam and obtained my certification after two months of training and consistent studies. This has been a concerted effort aimed at pursuing the qualifications required to get an entry level IT Support or Help Desk job, initially I acquired the Google IT Support certificate, Google Cybersecurity certificate and the Microsoft Fundamental AZ-900 certification. Presently, I am studying to take the Microsoft SOC-200 exam by the end of the month.

However, I desperately in need of the ITIL 4 Foundation certification as a benchmark requirement to get an entry level IT Support job in Basel pharma Silicon Valley. As an Asylum seeker I am not financially equip to purchase the ITIL 4 Foundation exam voucher which is sold by (Value Insight) a Swiss-based firm at the cost of CHF450 for the voucher.

I kindly request for anyone in the the position to help or render assistance to reach out to me, all I need is the voucher with my name that allows me to take my exam and obtain my certification. You can contact Value Insight directly on their public website for information on the payment first and contact me later.

Working at a new company to help implement ITIL and major incident management. Every place I have worked at has handled it a little differently but typically if an incident is a Sev 1, it stays a Sev 1 unless it was accidently or learned the impact was not that critical. Where I am at now, we can often have locations go offline which would be critical, so a Sev 1 is created. However, once business hours at that location ends, what do we do with the Severity of the ticket because technically there is no business impact outside of business hours?

Long story short, I procrastinated on taking my ITIL4 Foundation exam for quite a while, and about a week before it was going to expire I decided I finally need to get this done. I went online to book the exam and it said my voucher code was invalid. I called and after about an hour of trying finally got a person on the phone. They took my voucher code but couldn't help me immediately. A few days later they emailed me to say the voucher is invalid because I already used it. I did not use it, that is 1000% an error. I tried to reach out to them a couple more times and haven't had a reply, and now at this point it's past the date where my voucher would have expired.

Do I have any options other than to purchase another voucher? If that's all I can do, does anyone have a suggestion for the best place to buy another voucher? Passion IT Group is selling them for 500 USD which is absolutely absurd for a 40 question foundation exam.

Thanks in advance.

I'm looking to tackle ITIL V4, and I'm wondering if there's an "ITIL John Saville" out there you'd recommend for self-study and certification, especially since I have Udemy Business access or maybe in youtube. Your suggestions are much appreciated!

There is absolutely no point in getting this certification. I am upgrading from Version 3 to Version 5.
Completing version 3, i basically was armed with the basic knowledge that would allow me to function operationally in an enterprise and manage or lead any aspect of IT. PeopleCERT took all of that information out of the training and the idea is that AI will do that so you don’t need to know it.
The training content is a bunch of word salad and most of it is a repeat of what you could learn in any agile training.

Do not waste 1200 on this AI content. You could literally ask any large language model to reproduce this type of training.
And you will walk out knowing about as much.

If this is the future of work related training you might as well not waste company dollars training people.

Hi all, whoever has purchased ITIL Foundation Bridge (Version 5) exam pack from people cert where they give ebook and learner kit, I want to ask if these resources are enough to pass bridge exam or is there any other study material/resource one should refer for passing the bridge exam. please suggest. Thank you

I just passed my online ITIL 5 Foundation exam 20min ago. Was wondering how long it takes for the certificate to appear on my PeopleCert profile.

Starting to feel like requests at our company just bounce between teams until everybody forgets who was supposed to handle them. employee sends something to IT and gets told HR needs to approve it first, HR says ops owns part of the request so now its sitting with another team, days go by and the employee still has no update on whats happening. people start replying in old email threads asking who was supposed to take care of it, slack messages get buried and nobody can find the latest update anymore, tickets keep getting passed around because theres never one clear owner from start to finish

then somebody gets frustrated and suddenly every team is digging through messages trying to figure out where the request got stuck

starting to realize we seriously need one shared workflow because too many requests are getting lost between teams right now.