r/ITIL_Certification

Hello everyone.

I've been working as a Service Level Manager for about a year now in a mid-sized software company. I came from a completely different background (10 years in logistics/operations, where 2 were as DA and 5 as a team lead on a quality dept, where my strong point was internal process analysis: finding flaws, correcting and improving them), having no formal ITSM education, and three months into the role, my manager (experienced with more than 6 years in the role) just resigned. It took nearly a year to find his replacement.

My onboarding was what it could be given the circumstances: my manager did what was possible before leaving, and my colleagues also supported me at the start, but the timing meant I was largely on my own early on. I got my ITIL 4 Foundation certification during this period, which helped with the theory, but the institutional and contractual knowledge is a completely different set.

A year in, I still feel like I'm constantly behind. My two colleagues have more experience and relevant educational backgrounds, and when questions come into the department, it's almost always them who answer, not me. I can mostly follow their reasoning when they do, but in the moment I freeze.

I know I'm not incompetent: I handle what comes to me; I know when to say, "I'll check and confirm"; I get answers when I ask; I check documentation; and I back all my answers, and as far I am concerned, no feedback nor corrections were done, no issues arised after my input. But the knowledge doesn't seem to stick. There's no system; it lives in my memory or scattered emails (marked as tasks so I won't lose them).

Has anyone been in a similar situation?

I’m happy to share that I’ve passed the ITIL Foundation Version 5 exam with a score of 34 out of 40.

This was part of a beta test focused on the Italian translation of the official materials and exam. Overall, it was an interesting experience and a useful contribution to the improvement process.

The translation quality was generally good, especially considering this was an early version.

The sample papers felt somewhat easier compared to the official exam, which is something to keep in mind when preparing.

At the same time, some parts of the translation could be improved in future iterations, a few questions were not fully fluid or natural in Italian. That said, this is understandable for a first release, and I expect further refinements as more feedback is collected.

From a content perspective, the exam reflects a strong evolution of best practices in IT Service Management. It is clearly aligned with today’s AI-driven, product-centric, and digital-first environments, which makes it more relevant to current industry needs.

Overall, it was a positive experience: both as a certification milestone and as a contribution to improving the localization and quality of the official material

PeopleCert sells an exam extension product that gives you 6 additional months to take the exam. The extension must be purchased prior to the expiration date on the exam voucher.

Please note that, as of today, the last day to take all ITIL 4 Exams is December 31, 2026.

This is important as we are seeing a trend to extend exams, but if you don't take your ITIL 4 Exams by December 31. 2026 you will lose them and all the money you paid for them.

Hope this is helpful and be sure to join the Reddit ITIL Certification Group to stay on top of everything ITIL Certification.

I’m currently taking courses through WGU and by far this was the easiest cert I’ve obtained. Took only a week of studying and I was able to pass.

I’d like to mention I’ve been in IT for about 10 years now and also had my HDI Support Center Team Lead cert before, so a lot of the foundation and fundamentals were there. The material is not hard to understand and I feel like this is one of those certs you can get if you want to get your foot in the door for IT.

I mostly just used the book they provided to study along with ChatGPT to reinforce my weaker areas. For practice exams, I used Jason Dions practice exams.

For anyone who asks why not ITIL 5, again it was through WGU and they have not changed the course to the updated exam.

There has been so much confusion re. the MPT Exams...is it one exam or two and do you have to pay for each exam?

Here is the official answer:

• MPT covers 2 content areas - the MP Courses (Product, Service & Experience) and the new Transformation certification.
• There is an exam for each area (MP and Transformation)
• You pay for 1 exam (MPT) and you get 2 voucher codes. One testng on MP content and one transformation.
• The exams do not need to be taken at the same time.
• Students are required to take an Accredited Course and upload their official Letter of Course Attendance before the official exam results will be released.

Let me know if this helps to clarify. Thank you and Happy Friday!

Hi everyone,

I’m currently preparing for the ITIL v5 Bridge exam, but I’m struggling to find any decent mock exams or practice questions specifically for this certification.

Most of what I find online is either for ITIL 4 Foundation or other Specialist modules, but almost nothing for the Bridge exam itself.

Does anyone have:

- mock exams,

- sample questions,

- study material,

- or recommendations for good preparation resources?

Even unofficial resources or experiences from people who already took the exam would help a lot.

Thanks!

So I have a pretty good understanding of ITIL practices just based on my experience. Does peoplecert provide mock exams or is there one that’s better than the other to get the voucher as well?

So I messed up…

I had a 1-year ITIL Foundation voucher and just realized it expired yesterday. I genuinely thought I still had a bit more time left.

Am I completely screwed, or has anyone managed to get an extension/grace period from PeopleCert or the training provider after expiry?

And if not, what’s the cheapest legit way to buy a new voucher these days?

Appreciate any advice 🙏