KLM cancelled flight, downgraded my paid seats on the rebook, and denied my refund. Is this right?
Hi everyone, I am looking for advice on a recent flight disruption with KLM.
My original flight was cancelled due to "technical issues with the aircraft," and they rebooked me onto a flight the following day.
For the original flight, I paid extra for Economy Comfort seats. However, the new flight they put me on didn't have Economy Comfort seats, so I was downgraded to a standard economy seat.
I submitted a refund request for the extra seat fees I paid, but KLM rejected it.
Am I entitled to a refund for the seat fee since they couldn't provide the seat I paid for?
Because the cancellation was due to technical issues and delayed me by a day, am I eligible for standard EU261 cancellation compensation?
I appreciate any insight or tips to appeal this.
Thanks in advance for yuour help!
S