anyone done an actual audit of their gtm stack lately?
talked to someone in revops recently who said they had 12 tools across their gtm stack and nobody could explain what 4 or 5 of them were doing anymore.
i thought that was an edge case but the more i ask around the more it sounds like the norm.
the funny part is the tools don't get removed. they just stay on, paid, running, and everyone assumes someone else knows what they're for. the person who bought it left. the workflow it was built around changed. but the invoice keeps getting approved.
i've started doing quarterly "what is this actually doing" audits and it's uncomfortable every time.
does your team have a real process for retiring tools, or does the stack just keep growing until someone panics at budget review??