Incorrectly raised missed payments from Vodafone affecting my credit score how can I get it fixed?
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I cancelled my Vodafone contract in February and made my early cancellation payment over phone as the direct debit had failed. I called and was told as I made payment within a month of direct debit attempt it would not be marked as late.
Few months later a credit agency is chasing me for the same payment and I see that my credit score has dropped due to missed payment.
I send my evidence over to Vodafone who say its been successfully logged and will be credited to my account. They promise to phone me on 4th July (yesterday) to confirm. They didn't call yesterday and this morning I see they've raised a second missed payment (I can't imagine for what since I'm no longer a customer!)
I am trying to buy a house soon so really need my credit score in good shape and I'm not sure what I can do to get this seen as false or get them to remove it.