Venting - fussy clients or clients exceptions wanting more but don’t want to pay
New client enquiry looking for a cleaner one day a week, looking for 6-7h, all materials and equipment provided.
2 bedroom 2 bathroom apartment, they wanted cleaning, includes everything: changing the bed, do washing, cleaning the fridge, doors, dusting, mopping the floors, cleaning the windows, cleaning the kitchen, two bathrooms,
cleaning the glass doors and mirrors, indoors and outdoors, vacuuming indoors and outdoors on the verandah. Has two dogs
I told her my packages and what’s included and said looking forward to hearing from her. She flatly said “Do not bother, that’s a ripoff”
I didn’t even reply, I was cut from that message.
I do packages, I’m a qualified educator of 8 plus years, 3 yrs in home care and also a mum of two kids.
My packages are home care, hybrid mother’s help, housekeeping.
I have 1 other client with 3 kids and she’s fine with my housekeeping packages and rate.
For housekeeping I charge $50 but that’s the normal rate for Sydney, Australia sole traders, it’s $50 and above.
My packages are:
Home care: social support, domestic assistance, meal prep, wellbeing check-ins, transportation.
Mother’s help: light cleaning, bottle prep/sanitising, laundry, emotional support, respite for parents.
Housekeeping: general cleaning, washing laundry, sort, fold, put away, unpack dishwasher, linens, maintenance cleaning.