Returned defective item, received refund, but they put "Reason for Refund" as "Buyer's Remorse" instead of their own error in overlooking the defect
When I politely but firmly said this needs fixing, as I didn't want that on my record, they said "the system" gave them no way to change it... but not to worry, that it doesn't affect my record.
But that is surely not true? Of course it's a ding on my record, how could it not be? Anyone have any info so I can go back and say "I happen to know it DOES affect one's record?"